About the role

This is an exciting opportunity to join McGuire Hotels' as a Duty Manager at their Colmslie Hotel location in Brisbane CBD & Inner Suburbs Brisbane QLD. As a Duty Manager, you will play a pivotal role in overseeing the daily operations of this thriving hospitality establishment, ensuring exceptional guest experiences and driving the overall success of the hotel.

What you'll be doing

Serving as the key point of contact and decision-maker during your shift, managing all aspects of hotel operations

Ensuring exceptional customer service by leading and guiding the team to deliver high-quality service

Handling guest inquiries, complaints, and requests in a professional and timely manner

Monitoring and maintaining high standards of cleanliness, safety, and security throughout the hotel

Overseeing the efficient and effective use of hotel resources, including staff, equipment, and supplies

Collaborating with other departments to coordinate and optimise hotel operations

Providing guidance, support, and training to team members to foster their professional development

Maintaining accurate records and generating reports as required

What we're looking for

Minimum of 3 years of experience in a similar Duty Manager or Senior Supervisor role within the hospitality industry

Strong leadership and people management skills, with the ability to motivate and coach a team

Excellent communication and interpersonal skills, with the ability to effectively liaise with guests, staff, and other stakeholders

Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service

Proficient in the use of hotel management software and technology

Thorough understanding of hospitality operations, including front office, housekeeping, food and beverage, and maintenance

Ability to work flexible hours, including weekends and public holidays

Current Responsible Service of Alcohol (RSA) certification

What we offer

At McGuire Hotels', we are committed to providing our employees with a rewarding and fulfilling career. Some of the key benefits of working with us include:

Competitive salary

Opportunities for career advancement and professional development

Supportive and collaborative work environment

Attractive leave entitlements

About us

McGuire Hotels' is a leading hospitality group with a growing portfolio of premium hotels across Australia. Our mission is to create memorable experiences for our guests and to be the employer of choice in the industry. With a strong commitment to innovation, sustainability, and community engagement, we are continuously striving to set new standards of excellence in the hospitality sector.

If you are a driven and experienced Duty Manager who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.