The Visitor and Hospitality Manager provides senior leadership for all visitor hosting services and experiences at Powerhouse Parramatta, ensuring the seamless integration of hospitality, public engagement, and operational excellence. This role is pivotal in shaping and embedding a precinct-wide, visitor-centred culture, while delivering a world-class cultural destination that authentically reflects Western Sydney communities. Leading the Visitor and Hospitality team, the role works collaboratively across departments to drive innovation in strategy, policies, procedures, programs, and operational frameworks that enhance every stage of the visitor journey—from arrival through to departure. As a key leader of the precinct experience, the Visitor and Hospitality Manager will ensure site readiness and foster strong relationships with community, commercial, and industry partners. Operating with a high degree of autonomy, this position requires a consistent leadership presence across weekdays, weekends, and evenings to support site operations and the full breadth of Powerhouse programming.

Essential requirements:

Minimum 5 years' experience in hospitality management or visitor services

Proven track record of leading hospitality teams in cultural, tourism, or event venues

Required qualifications:

Tertiary qualification in Hospitality Management, Business, or related field

Current Responsible Service of Alcohol (RSA) certification

Valid Working with Children Check

Key skills required:

Strong financial management and budgeting capabilities

Knowledge of food safety standards and HACCP principles

Experience with POS systems and hospitality technology

Event and function management expertise

Eligibility requirements:

Unrestricted right to work in Australia

Ability to undergo background checks as required for cultural institution employment

Preferred experience:

Background in cultural institutions, museums, or tourism venues

Understanding of public sector operations and community engagement

Experience working with diverse communities, particularly Western Sydney demographics