We're actively seeking two energetic Client Service Managers to join a Top 15 ranked Australian Broker businesses and Franchise Office of the Year 2025

Based in Narellan, we have a brokerage backed by over 20 years of industry experience. Specialising in residential lending, we also offer an array of financial solutions and are dedicated to tailoring solutions for each customer. As part of our team, you'll have the opportunity to work alongside Australia's Top 20 Brokers for five consecutive years, and gain invaluable insights from a top 1% business.

Applicants of all experience and skill levels in the finance sector are welcome to apply. As a highly structured business, we place a strong emphasis on culture and long term career success. If you're the right fit for our team, we're more than happy to provide training for the technical skills you'll need.

In this role, you'll play a pivotal part in supporting our Mortgage Broker Team, handling tasks ranging from phone sales, loan lodgement to follow-up and settlement. We're looking for someone with exceptional customer service skills, process driven and a keen interest in problem solving. If you're ready to be part of a high energy team and make a difference in the mortgage broking industry, we want to hear from you!

Key Responsibilities

Preparation & Lodgement of Loan Applications with Lenders

Follow up of Loan Applications from Lodgement through to Settlement

Attend and present at meetings with management and colleagues to provide status updates and process improvement

Ownership of the individual and team targets

Being a customer experience advocate - we go out of our way to help

Team support and a willingness to teach and learn with each other

Spearhead client, broker, solicitors and lender party relationship management

Diligently maintaining business systems and reporting

Skills & Personal Attributes

Demonstrate a high level of professionalism and “find a way” attitude

Adaptability to new challenges, open mindset

Highly refined verbal and written communication skills enabling the candidate to deal effectively with the business partners, broker team and clients

Skilled at managing workloads efficiently in high-pressure, high-volume situations.

High attention process and analytical

Strong command of digital technologies and software systems

Experience & Knowledge

2yrs experience working as a loan processor or currently in a finance related field is desirable

Worked in a Kanban environment and/or understand basic Kanban Principles

Proficient in CRM systems, MS Suite, Google Workspace, Canva

Design, document and maintain internal processes

Qualifications

● Completed Tertiary education is desirable

● Certificate IV in Mortgage Broking is desirable but not essential

What we offer

A close-knit team environment with a youthful and energetic culture

Opportunity for growth and development into a high volume broker

Attendance to industry events

Team building and bonding activities

Competitive compensation and benefits

Round-the-clock support and ongoing training

Free onsite parking for your convenience

If you are looking for a stable and rewarding career in finance, this is an incredible opportunity to join Loan Market Narellan and grow within a top-performing brokerage.

Apply today to become part of the success story!