About Us
AusVeterans is a purpose-driven organisation supporting Australian Defence Force (ADF) veterans and their families. We provide end-to-end services that are medically led and tailored to the unique needs of veterans.

The Role
We are seeking an energetic and proactive Operations Support Officer to join our growing 100% work-from-home team. This role suits someone early in their career (up to 3 years’ experience) who thrives in a fast-paced environment and enjoys variety in their workday. You will be the first point of contact for new clients, ensuring a seamless onboarding experience while providing exceptional client service — all while working 100% from home.

Key Responsibilities

Conduct onboarding calls and intake new clients

Set up client records in our system

Organise initial services and hand over to the appropriate team/workflow

General office administration and internal support

Document management and accurate record-keeping

Maintain and update templates, forms, and Standard Operating Procedures

Provide updates to clients about claims and services

Respond to client questions and maintain clear communication records

Conduct follow-up calls and emails as required

Receive and review incoming requests, categorise and prioritise tasks for action

About You
You’re a self-starter and natural “go-getter” who can work autonomously yet takes direction well. You thrive when switching between tasks and can multi-task without losing attention to detail.

Preferred Skills & Attributes

Up to 3 years’ experience in administration, customer service, or client onboarding

Proficient in Microsoft Office Suite (essential)

Experience with Dynamics 365 (desirable but not essential)

Strong organisational skills and ability to manage competing priorities

Excellent written and verbal communication skills

Understanding and empathy for the needs of ADF veterans

Finance or bookkeeping experience (preferably with Xero) is desirable but not essential

Why Join Us?

100% work-from-home role – enjoy flexibility and work-life balance

Be part of a mission-driven organisation making a real difference in the lives of veterans and their families

Dynamic and supportive team culture with opportunities to grow and develop your career

How to Apply
Please submit your resume and a brief cover letter explaining why you would be a great fit for this role.