Are you a problem solver with a passion for technology and customer service? Join our team as an ICT Customer Support Officer and play a key role in supporting our IT systems, resolving technical issues, and ensuring efficient use of applications and equipment.

About the Role:

We are seeking an experienced ICT Customer Support Officer responsible for providing technical assistance, maintaining hardware and software, and supporting staff across our organisation. This role requires a proactive individual with strong troubleshooting skills and excellent communication.

Key Responsibilities:

· Responding to user inquiries about hardware, software and network issues
· Installing, configuring and maintaining software applications and IT equipment
· Troubleshooting problems and ensuring efficient use of systems
· Supporting computer networks and assisting with website maintenance
· Repairing or arranging replacement of faulty equipment and peripherals
· Providing training and guidance to staff on IT systems and applications

Key Skills and Experience:

To be successful in this role, you will need:

· A Bachelor degree or higher qualification in IT, computer science, or a related field
· Minimum 1 year of relevant experience in ICT support or customer service
· Strong knowledge of computer hardware, software and network systems
· Excellent communication and problem-solving skills
· Ability to work in a helpdesk or call centre environment
· Fluent in English.

Please send your resume only if you meet the above requirements. This is a full-time role, with a remuneration in the range of $75,000 to $80,000 (depending on skills, experience and qualifications) plus superannuation.