STORE MANAGER (FULL TIME HOURS) – COW AND THE MOON, NEW SYDNEY FISH MARKET

Cow and the Moon is looking for an experienced and passionate Store Manager to lead our newest venture at the New Sydney Fish Market…an iconic and vibrant destination in the heart of Sydney.

This is a unique opportunity to become part of an award-winning, family-run gelateria that prides itself on quality, creativity, and connection to community.

About the Role

As the Store Manager, you will be the driving force behind our newest location. You’ll lead a passionate front and back-of-house team, ensure seamless daily operations, and continue to deliver the signature Cow and the Moon experience our customers love.

We’re looking for someone who leads by example with positivity, clear communication, and adaptability—especially in the fast-paced, ever-changing environment of hospitality.

Key Responsibilities

• Oversee day-to-day store operations at the New Sydney Fish Market

• Lead, train and support FOH and kitchen teams

• Deliver exceptional customer service and foster strong customer relationships.

• Collaborate closely with the Owners and Management Team

• Manage inventory and stock ordering

• Maintain food safety and OH&S standards

• Lead monthly shift leader meetings and implement structured team communication

• Assist with recruitment and team development

• Contribute to business strategy, system improvements and growth initiatives

Be accountable and have flexible work hours

• Act as the main point of contact for all staff at the venue

What We Offer

• Consistent working days and full time hours with a bi-weekly roster

• Two consecutive days off each week (flexible)

• A supportive, tight-knit team environment

• Direct communication with Owners and Management

• Career development opportunities within our growing business

• Casual Hospitality rate with penalty rates on weekends and public holidays

• A dynamic workplace (no two days are the same)

What We’re Looking For

Minimum 1 years’ experience in a hospitality management role

Full Australian working rights

Coffee knowledge, experience or a willingness to learn

Current Driver’s License

A hands-on, proactive approach to problem solving

Strong people skills, communication, and leadership abilities

A passion for customer experience, quality, and community engagement

Ability to lead with openness, positivity, and accountability

An appreciation for all things sweet.

A genuine understanding of the core purpose of a store manager in hospitality — prioritising customer service above all else. Serving guests and ensuring exceptional service will always be the most vital part of the role.

Ready to join us? It’s more than just a job—it’s a chance to be part of the next chapter of Cow and the Moon.

We would love to hear from you! Please send us your resume and cover letter with a bit about you.