Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people’s lives by providing services which enable them to live with dignity and respect.

Kick-start your career with MSS as a full-time Trainee Administration Officer in our Taree administration team. This 12-month traineeship is a great chance to gain hands-on experience, earn while you learn, and complete a Certificate III in Business Administration with dedicated study time each week.

The Trainee Administration Officer provides support to the administration team in Taree, as well as occasionally in Port Macquarie, through reception coverage and a variety of administrative tasks. You'll assist with high-volume incoming calls, data entry, mail handling, and general office duties, while learning and developing new skills in a supportive environment.

The traineeship offers the opportunity to gain hands-on experience in administration and customer service while completing a Certificate III in Business Administration. The position requires a positive and flexible attitude, accurate attention to detail, and a willingness to assist both internal and external clients in a professional manner.

Tasks and responsibilities include:

Welcoming clients, visitors and callers warmly and professionally

Answering a high volume of incoming calls and directing them to the right team or taking messages

Providing administrative support including data entry, scanning, filing, emails and mail

Assisting with receipting, payments, and preparing deposits

Maintaining reception and shared areas to a high standard

Supporting the Administration team with general office duties as needed

Selection Criteria

Essential Qualifications and Requirements:

No previous experience is required – full training and support will be provided

Ability and commitment to completing a nationally recognised Certificate III in Business Administration while working

Current NSW provisional or full driver’s licence

Use of a reliable car with current NSW registration and third-party property damage insurance

Willing to travel between MSS sites (including Port Macquarie office) as required

Current Nationally Coordinated Criminal History Check or willing to get one

Skills and experience

Ability to learn quickly in a fast-paced environment

Good organisational skills with attention to detail

Comfortable using Microsoft Office programs (Word, Outlook, Excel)

Strong communication skills, both verbal and written

Ability to manage multiple tasks and prioritise effectively

Willingness to adapt and assist across different areas of the organisation

Sufficient time management skills and self-discipline to keep up with the study schedule

Personal Attributes:

A friendly and approachable manner, with a genuine enjoyment of helping people

Enthusiasm, motivation, and eagerness to learn

Engagement and flexibility to work both independently and as part of a supportive team

Highly professional, with the ability to act in a compassionate and non-judgmental manner, and a strong desire to provide quality client service

A self-motivated, can-do approach to problem solving and getting things done

Awareness of the importance of privacy and confidentiality in all tasks undertaken

An understanding of the needs of people from a diverse range of backgrounds

What do we offer?

Flexible working environment with a positive work culture

On the job training and mentoring, as well as paid study time

The opportunity to gain a nationally recognised qualification and valuable administration skills in one year

Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.

Bonus leave (3 days p.a.; pro rata for part-time)

Work for an award-winning community organisation with career development opportunities

Option of Fitness Passport discounted gym and pool membership

How to Apply

All candidates must apply using the Seek online process.

Applications must include a current resume and a cover letter that addresses each of the selection criteria above.

Closing Date

The closing date for applications is 4:00pm on Monday the 29th of September 2025

Further Information

Please contact Kim Clarke if you have any questions about the role.
Email: [email protected] Phone: (02) 6551 1800.

For a full position description for this role please email: [email protected]

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.