About the role

The Contract Support Officer plays a key role in supporting the development and review of student transport networks across metropolitan, rural, regional, and remote Western Australia. The position contributes to planning new or amended services by conducting area reviews of transport demand and engaging with contractors, schools, community groups, and local government. It also supports the Team Leader Planning and Contract Support with service development, procurement, and contract management, as well as investigating complaints, incidents, and contractual compliance matters. A strong focus of the role is maintaining productive relationships with stakeholders to support the effective delivery of the Student Transport Assistance Policy.

This position is responsible for preparing reports, briefing papers, Ministerial correspondence, and other written material relating to student transport services. It also provides assistance with tenders, contract variations, and procurement documentation, while ensuring accurate administration of contracts and associated systems. The role involves responding to complaints and appeals, undertaking quality assurance tasks, and assisting in the preparation of business cases and other key documentation.

About You!

To excel in this role, you should possess:

Demonstrated experience in contract administration (including contract novations), with strong knowledge and application of procurement policies and procedures.

Proven ability to apply policy to achieve service delivery outcomes, and to conduct investigations into complaints or appeals relating to service delivery.

Leadership and Communication – Well-developed task management and organisational skills, with the ability to embrace and lead change, foster teamwork, and build strong stakeholder relationships. Skilled in written and verbal communication, negotiation, conflict resolution, and presenting concepts to varied audiences.

Problem Solving and Analytical Thinking – Strong conceptual, analytical, and research skills with the ability to interpret legislation, develop practical and innovative solutions, and apply geographical data for effective route planning.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

Opportunities to grow through personal development and career pathways

Health and Wellbeing programs including access to a free 24/7 onsite Gym

Subsidised Corporate Apparel and Spectacles

Supportive Team Environment

Opportunity to join our Social Club offering savings and benefits all year round.

There is one permanent part-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Shane Bradley on (08) 9326 5410 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [email protected].

How to Apply

Applicants are requested to provide the following:

A comprehensive CV with two work related referees.

A written application (no longer than 2 pages) outlining your experience and addressing the Core Competencies as per the JDF.

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 37583 in the web search box.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00 pm, Tuesday 7 October 2025