Community Care Manager (HCP)

Step into a senior role where you’ll lead your organisation’s readiness for the new Support at Home program. In this role, you’ll coordinate change across a small team of care partners, oversee compliance with the Support at Home Manual and Aged Care Quality Standards, and ensure clients continue receiving high-quality community-based support.

This role is ideal for someone with strong home care case management experience who is ready to step into a strategic position. You’ll retain a small client caseload to stay hands-on while driving change across the organisation.

Benefits

• Salary: $85k - $90k + super
• WFH flexibility: 1–2 days per week after onboarding.
• Work within a modern office just north of Brisbane CBD.
• Play an integral part in ensuring readiness for Support at Home reforms.
• Join an established and growing organisation supported by HR, rostering, and experienced senior management.
• Manage and mentor a small team of Case Managers.
• Career progression opportunities within a forward-thinking provider.
• Exposure to leading aged care technology systems.
• Ongoing professional development and training.
• Join a company with excellent staff retention and a supportive, long-standing team.

Key Responsibilities

• Lead the transition of existing HCP / STRC clients into Support at Home, ensuring service agreements, budgets, and care plans are updated.
• Oversee care management delivery, monthly client contact & reviews.
• Ensure compliance with Support at Home Manual and Aged Care Quality Standards.
• Provide leadership and mentoring to a small team of Case Managers.
• Monitor budgets, financial performance, claiming accuracy, and reporting to Services Australia.
• Collaborate with Quality & Compliance to manage risk, audits, and governance systems.
• Drive growth opportunities and sector partnerships.

About You

• Significant home care case management experience 2+ years (HCP, STRC, CHSP or similar).
• Forward-thinking leader with experience in aged care community services.
• Strong financial acumen with proven ability to manage budgets, claims, and reporting.
• Implementation and initiative skills, able to drive reforms and deliver results.
• Business development skills will be highly regarded.
• Self-starter who can work both autonomously and collaboratively in a team.
• Qualifications preferred: Certificate III in Aged Care (or above), plus leadership experience in aged care community settings.
• Strong communication and stakeholder engagement skills.

We are looking for the ideal candidate to commence ASAP, so if this role is of interest, apply today or contact Ashley:
0466 606 387 / [email protected] for a confidential discussion.