Associated Providers Administration Officer – Aged Care Sector | 0.6 FTE | Workplace: On Site | Permanent Part Time | $38.65 per hour

What You’ll Get in Return:

You’ll work for a well-known and respected aged care provider in the South West, this role offers a competitive hourly rate and benefits package:

• A family-orientated organisation that values work-life balance.
• To foster a sense of pride and unity among our employees uniforms are provided.
• Work for an organisation that demonstrates true commitment to creating a positive and empowering culture.
• Our office locations have free onsite parking and are close to public transport.
• NFP salary packaging options – use some of your salary for everyday expenses before income tax; meaning you can increase your take-home pay!
• Access to our Employee Assistance Program.
• Opportunities for professional development.
• On the job support from our Quality and Client Experience Manager.

Plus:

Laundry Allowance.

About Us

South West Community Care is a not-for-profit Organisation and Registered Charity local to the South West, providing aged care and in-home services to the local community. It is managed by a Chief Executive Officer (CEO) who is supported by a Chief Governance Officer and Management Team overseeing operations and supporting a team of over 120 employees and volunteers. The CEO, in conjunction with a volunteer Board of Management, sets the strategic direction for the organisation.

South West Community Care is managed locally and embraces the ‘Wellness’ Approach when delivering care to eligible older Australians in the Community approximately 1000 clients currently, providing services designed to maintain independence dignity and quality of life for our ageing community. These services are delivered by compassionate and caring staff working within the guidelines set out by the Aged Care Charter of Rights and Code of Conduct for Aged Care to deliver person centred care to optimise positive outcomes.

Our Culture

What makes working with us so special is our culture, one that embraces our client focus values (Integrity, Excellence, Compassion and One Team) and shared commitment to the development of high performing teams. We are proud to recruit, train and retain the most talented professionals in the South West, who share our client and safety focus (zero harm) approach. Our employees are at the core of what we do, and by cultivating the right environment and values, we have an engaged workforce with a sense of team spirit throughout our organisation.

Position Purpose

Reporting to the Quality and Client Experience Manager, the purpose of your role is:

Responsible for daily monitoring and planning of Associated Providers to ensure services are aligned to client needs, care plans and approvals. The role will oversee the scheduling and financial accuracy of service delivery as well as outgoing communication and record keeping of Associated Provider interactions.

Position Responsibilities

As an Associated Providers Administration Officer, you will be responsible for and assisting with:

Associated Providers Specific

Monitoring incoming service requests and align to Associated Provider as per capacity and suitability. Allocation of ad hoc and permanent contracted services to ensure alignment with service delivery goals and objectives.

Communicate on related matters, such as planned and unplanned leave, scheduled services and changes to service availability.

Resolution of concerns raised by clients in relation to Associated Providers.

Client Specific Functions

Respond to queries from clients which are specific to scheduling matters.

Administrative Functions

Completes end of month processes for the purpose of generating monthly invoices.

Ensure all communications and interactions are accurately captured and recorded in case notes.

Monitor service delivery outputs to service delivery targets.

Assist in the preparation of reports for data collection and management reporting

Provide relief coverage for Administration where required.

To thrive in this role you will have:

• Certificate III in Business/Administration or equivalent.
• Strong organisational, problem solving and time-management skills.
• Highly developed written and verbal communication skills.
• Ability to work with a high degree of professionalism, discretion, confidentiality, and independence.
• A team-focused attitude and a passion for delivering exceptional customer service.

Office Base Location

Based at the Australind Office but you may be required to work from other sites.

How to apply for this role

How to apply for this role - you will need to provide the following as attachments to your application:

• An up to date resume (4 pages maximum).
• Certificate III in Business/Administration or equivalent.
• A National Police Clearance that has been obtained within the last 6 months.

**IMPORTANT**

When you submit your application for this vacancy, you will be sent a system generated email requesting you to complete our screening questions (this email may go to your junk mail). The screening questions are an integral part of our recruitment process and your application will not progress if you do not submit your responses by the closing day and time.

CLOSING DATE: 9:00 am (Western Standard Time) on Wednesday, 8 October 2025.

Applications received that do not meet the above requirements will not be considered for this position.

Contact

If you require any further information in relation to this role please contact Lauretta Ball, Clinical Care Manager, on (08) 9782 4000.

Our Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including a minimum of two reference checks and a pre-employment medical assessment that will include a supervised drug and alcohol test.

You will need to provide a National Police Clearance, no older than 6 months, with your application to be considered for this vacancy.

We reserve the right to commence the recruitment process while the vacancy is open.

Recruitment Agencies or Third Party applications will not be considered.