Scheduler – Aged Care Sector | 0.8 FTE | Workplace: On Site Monday, Wednesday, Thursday, Friday | RDO - Tuesday | 6-month fixed-term contract (December 2025 - June 2026) /$44.58 hourly

What You’ll Get in Return:

You’ll work for a well-known and respected aged care provider in the South West, this role offers a competitive hourly rate and benefits package:

• A family-orientated organisation that values work-life balance.
• To foster a sense of pride and unity among our employees uniforms are provided.
• Work for an organisation that demonstrates true commitment to creating a positive and empowering culture.
• Our office locations have free onsite parking and are close to public transport.
• NFP salary packaging options – use some of your salary for everyday expenses before income tax; meaning you can increase your take-home pay!
• Access to our Employee Assistance Program.
• Opportunities for professional development.
• On the job support from our Client Services Manager.

Plus:

Laundry Allowance.

About Us

South West Community Care is a not-for-profit Organisation and Registered Charity local to the South West, providing aged care and in-home services to the local community. It is managed by a Chief Executive Officer (CEO) who is supported by a Chief Governance Officer and Management Team overseeing operations and supporting a team of over 120 employees and volunteers. The CEO, in conjunction with a volunteer Board of Management, sets the strategic direction for the organisation.

South West Community Care is managed locally and embraces the ‘Wellness’ Approach when delivering care to eligible older Australians in the Community approximately 1000 clients currently, providing services designed to maintain independence dignity and quality of life for our ageing community. These services are delivered by compassionate and caring staff working within the guidelines set out by the Aged Care Charter of Rights and Code of Conduct for Aged Care to deliver person centred care to optimise positive outcomes.

Our Culture

What makes working with us so special is our culture, one that embraces our client focus values (Integrity, Excellence, Compassion and One Team) and shared commitment to the development of high performing teams. We are proud to recruit, train and retain the most talented professionals in the South West, who share our client and safety focus (zero harm) approach. Our employees are at the core of what we do, and by cultivating the right environment and values, we have an engaged workforce with a sense of team spirit throughout our organisation.

Position Purpose

Reporting to the Client Services Manager, the purpose of your role is:

To coordinate and schedule our Care Workforce and contractors to provide home-based services to our clients. In this role it is imperative to build and maintain positive relationships to direct care providers in conjunction and consultation with the Care Team and fellow Schedulers. The position is responsible for the smooth, efficient and effective rostering of services and resources.

Position Responsibilities

As a Scheduler you will be responsible for and assisting with:

Workforce Scheduling & Rostering

• Develop, manage, and publish staff rosters to ensure adequate coverage across all shifts.
• Monitor and adjust rosters in response to staff absences, emergencies, or changing resident needs.
• Ensure compliance with relevant industrial awards, and Fair Work legislation.

Compliance & Quality Standards

• Adhere to organisational policies, aged care standards, and workplace health and safety requirements.

Communication & Coordination

• Act as the central point of contact for roster-related queries.
• Communicate roster changes promptly and clearly to affected employees.

Staff Support & Engagement

• Consider employee preferences, work–life balance, and contractual obligations when creating rosters.
• Help foster positive staff morale by ensuring fairness and transparency in rostering.

Problem Solving & Issue Management

• Respond to last-minute changes such as sick calls or emergencies.
• Resolve rostering conflicts or grievances in a timely and professional manner.

Continuous Improvement

• Identify and implement opportunities to improve rostering efficiency.
• Stay updated on workforce management best practices in the aged care sector.
• Provide feedback to management on workforce planning and resourcing gaps.

To thrive in this role you will have:

• Previous experience in a scheduling or coordination role, ideally in aged care or disability support.
• Strong organisational, problem solving and time-management skills.
• Highly developed written and verbal communication skills.
• Confidence using scheduling software and tech tools.
• A team-focused attitude and a passion for delivering exceptional customer service.

Office Base Location

Based at the Australind Office but may be required to work from other sites.

How to apply for this role

How to apply for this role - you will need to provide the following as attachments to your application:

• An up to date resume (4 pages maximum).
• A National Police Clearance that has been obtained within the last 6 months.

**IMPORTANT**

When you submit your application for this vacancy, you will be sent a system generated email requesting you to complete our screening questions (this email may go to your junk mail). The screening questions are an integral part of our recruitment process and your application will not progress if you do not submit your responses by the closing day and time.

CLOSING DATE: 9:00 am (Western Standard Time) on Wednesday, 1 October 2025

Applications received that do not meet the above requirements will not be considered for this position.

Contact

If you require any further information in relation to this role please contact Tralee Tarpey, Client Services Manager, on (08) 9782 4000.

Our Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including a minimum of two reference checks and a pre-employment medical assessment that will include a supervised drug and alcohol test.

You will need to provide a National Police Clearance, no older than 6 months, with your application to be considered for this vacancy.

We reserve the right to commence the recruitment process while the vacancy is open.

Recruitment Agencies or Third Party applications will not be considered.