This full-time hybrid position offers you the chance to work with cutting-edge technology while supporting customers across Australia and New Zealand, primarily in New South Wales, Victoria, and Queensland.

What you'll do:

• Provide exceptional service support to existing customers throughout Australia and New Zealand by conducting scheduled site visits and generating detailed service reports after each visit.
• Utilise specialised equipment to take precise measurements of products and machinery, analyse performance data, and deliver comprehensive feedback to customers aimed at optimising machine efficiency.
• Build strong working relationships with clients by establishing rapport and maintaining open lines of communication across diverse cultures, experience levels, and backgrounds.
• Produce thorough mill visit reports, update the Customer Relationship Management (CRM) database accurately, and submit product samples for further analysis as required.
• Communicate clearly and effectively with stakeholders at all levels to ensure mutual understanding of technical issues and solutions.
• Maintain all service equipment in excellent condition by performing regular checks and ensuring tools are ready for use at all times.
• Demonstrate flexibility in working hours to accommodate customer requirements while adhering to a standard 38-hour week.
• Travel domestically approximately 30 nights per year using your own vehicle (with car allowance provided), ensuring all fuel used for work travel is reimbursed.
• Participate in ongoing training initiatives including an overseas induction trip within 6-9 months of starting and attending international sales conferences every 2-3 years.

What you bring:

• A minimum of five years' experience in a service, sales or technical role within a production environment demonstrates your ability to thrive in similar settings.
• An undergraduate degree in engineering or science-or alternatively a trade qualification-provides you with the foundational knowledge required for success.
• Previous exposure to the pulp or paper industry is highly regarded but not essential; transferable skills from related sectors are welcomed.
• Well-developed computer literacy ensures you can efficiently manage reporting tasks and utilise CRM systems effectively.
• Excellent presentation skills enable you to communicate complex information clearly both verbally and in writing.
• A valid driver's licence is essential due to the travel requirements associated with this role; possession of a valid passport is also necessary for international training opportunities.
• Physical fitness is important as the position involves carrying heavy equipment, climbing ladders, and moving within restricted spaces safely.
• The right to work in Australia is mandatory for employment eligibility.

What sets this company apart:

This organisation stands out as a global force within the pulp and paper sector thanks to its unwavering dedication to technological advancement, employee development, and customer satisfaction. With an established presence throughout the Asia-Pacific region, it offers employees access to world-class resources-including state-of-the-art tools and comprehensive safety equipment-to ensure they can perform at their best every day.

What's next:

If you are ready to take the next step in your career with an organisation that values your growth and supports your ambitions, this is your moment!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Conor Byrne on 02 8289 3174 for a confidential discussion.