📞 Customer Service Representative — Full-Time | Tuggerah
💸 $28–$32/hr + bonuses
🎯 Outcomes > call-volume KPIs

Why you’ll love it

Supportive office team, real impact 🤝

Fridays finish 30 mins earlier 🗓️

Birthday = paid day off 🎂

Laptop provided for work 💻

On-call roster ~1 in every 4 to 5 weeks (overtime pay) ⏰

Stable full-time role

Who we are
The MCA Group partners with property managers, commercial maintenance managers, and insurers across QLD, NSW & VIC to deliver top-tier service 📍

What you’ll do

Answer inbound calls + handle customer inquiries

Stay on top of emails with timely responses

Schedule site inspections + scheduled works

Liaise with real estate agents, tenants & insurers

Guide customers through our process

Solve issues and keep satisfaction high

You’ll thrive here if you’re

Exceptional with time management

A clear, friendly communicator

A sharp problem-solver

Experienced in customer service (nice to have)

Calm under pressure + can handle high call volume

Professional and courteous ✅

Apply now
If you’re motivated, team-minded, and keen to deliver standout customer experiences in a supportive, outcomes-focused office — we’d love to hear from you.