About the company:

This is a great opportunity to join a recognised government agency focused on quality performance and people.

As a Customer Service Representative, you will be the first point of contact for customers, providing accurate information, resolving enquiries, and delivering high-quality service across multiple channels. You'll be working within one of the key supporting lines, providing support to a wide range of customer needs in a fast-paced, high-volume environment.

This division is a customer-focused government agency committed to simplifying access to public services for individuals and businesses across New South Wales. With a strong digital presence, award-winning culture, and a growing network, they are able partners with over 50 agencies to deliver more than 1,000 government transactions.

Key Responsibilities

• Respond to diverse customer enquiries via phone, email, and digital platforms.
• Deliver consistent, accurate, and timely information aligned with Service NSW standards.
• Maintain and update customer records and databases.
• Resolve complaints and escalated issues with professionalism and empathy.
• Support customers in understanding and accessing government services.
• Perform administrative tasks in compliance with privacy and legislative requirements.
• Contribute to continuous improvement initiatives and team collaboration.

Key Challenges

• Managing multiple service activities under tight timeframes while maintaining accuracy.
• Handling complex enquiries and complaints with resilience and professionalism.
• Navigating high-volume workloads while ensuring quality outcomes.
• Adapting to changing rosters and maintaining consistent performance.

What We're Looking For

• 2-3 years' experience in customer service (call centre, admin, or retail).
• Strong written and verbal communication skills.
• Previous government experience is desirable but not essential.
• Intermediate computer skills including typing, email etiquette, and system navigation.
• Proficiency in Microsoft Office, especially Outlook and Teams.
• Technically savvy with the ability to learn new systems quickly.
• Commitment to customer service excellence and teamwork.

Ready to take the next step in your career? Apply now or reach out for a confidential discussion with Raelene Horn at Mane Consulting.