Customer Service Officer

Part time – 15.25 hours per week, 2 days per week, Wednesday afternoon/evening & Thursday day.

Bunbury WA

Relationships Australia WA is a leading provider of relationship support services to the West Australian community with professional and highly motivated staff.

About the role

We are offering a permanent role of Customer Service Officer at our Bunbury Branch. The position involves the provision of reception and administrative support for programs delivered at the branch. Currently, this role involves supporting counselling clients as well as individuals enrolling in educational groups. It is a two-day-per-week position, with hours on Wednesday from 11:00am to 7:00pm and Thursday from 8:45am to 5:00pm. Training and support in the administrative software, which is similar between programs, will be provided. There is a preference for willingness to cover leave for one other CSO if required. The successful applicant will be part of the wider Relationships Australia WA team and join a supportive team environment. They will work to provide professional and confidential administration services to support effective service delivery and day-to-day functioning, in a warm and welcoming manner.

The current vacancy is 15.25 hours, 2 days per week.

Skills, experience, and qualifications

Demonstrated experience working in an administrative and/or reception role within a similar environment.

Demonstrated experience with the Microsoft Office.

Excellent organisational and time management skills.

Ability to prioritise and manage multiple and competing work tasks.

Ability to work independently when required plus work well in a team environment.

Exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences.

Advanced and accurate computer skills including word processing, spreadsheets, and database applications.

Ability to maintain strict confidentiality in a clinical environment.

Why Join Us?

Excellent career opportunity with a high-quality service provider

Competitive salary $68,336 per annum pro rata plus superannuation

Non-for-profit organisation salary packaging – up to $18,550

Staff Reward program to provide savings on your everyday expenses

We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.

We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply for the Permanent role with stability and development prospects.

A copy of the position description is available upon request.

Please contact the Location Manager, Tracey Saggers, at [email protected] or on 6164 0376 for more information.

Application instructions:

Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees.

Applications close at 5pm on Sunday, 5th of October 2024, unless role filled prior.

Preferred commencement date 5th November, or earlier as negotiated.

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.