This is a 12-Month Recruitment Pool for casual appointments

Are you passionate about delivering excellent customer service and helping people access the support they need? The City of Melville is seeking skilled and approachable Customer Relations Officers to provide high-quality, efficient service across multiple channels.

There are currently two (2) casual positions available for immediate commencement. Suitable applicants will be placed in a recruitment pool.

Location: City of Melville Civic Centre

Salary: Level 3/4, $45.47 - $53.38 per hour (incl 25% casual loading) + 12% Super

Employment Type: Casual

What You’ll Be Doing

Engage with customers across phone, email, online, and face-to-face channels, building strong relationships and resolving queries effectively

Manage and maintain customer information in our CRM systems, ensuring accurate and timely records

Assist with developing and improving systems, policies, and procedures to enhance service delivery

Contribute to a positive Safety, Health, Environment & Quality culture, supporting cross-functional teams and continuous improvement initiatives

Handle complex and sensitive customer enquiries with professionalism, empathy, and sound problem-solving skills

What We’re Looking For

Experience in high-volume customer service or contact centre environments

Proven ability to manage complex enquiries, resolve conflicts and maintain excellent customer relationships

Strong communication, interpersonal and digital skills (including Microsoft Office)

Ability to multitask, prioritise workloads and pay close attention to detail

Understanding of customer relationship management principles and knowledge management systems

How to Apply

Apply online via the Apply button and provide a comprehensive resume and cover letter (no more than 2 pages) demonstrating fulfilment of essential requirements outlined in the Position Description attached.

Closing Date: Wednesday, 22 October 2025, 11.59PM AWST.

Please note that being placed in the pool does not guarantee you an offer of employment.

For further information about this position, please contact: Syed Abdul, Coordinator Customer Relations on 08 9364 0389.

If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date.

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer 2024-2025 – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives. In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville’s benefits!

Join an award-winning, Inclusive Employer recognised for diversity, accessibility and welcoming workplaces

Enjoy annual salary increases of 4%, effective each year from 1 July 2025 to 1 July 2027

Enjoy flexible working arrangements that help balance work and life

Stay active with a free LeisureFit membership

Save time and money with free on-site parking

Benefit from a generous superannuation co-contribution of up to 15.5%

Maximise your pay with salary packaging and novated leasing options

Grow your career with structured professional development and study assistance programs

Look after your wellbeing with wellness initiatives and Employee Assistance Programs

Connect outside of work with a vibrant social club

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

Please note that the City does not offer visa sponsorship. While permanent positions are generally only open to Australian citizens or permanent residents, permanent positions may occasionally be filled on a fixed-term basis. In such cases and for fixed-term or casual roles, applicants with temporary unrestricted work rights in Australia (and residing in Perth) may be considered, provided they have unrestricted work rights for the duration of the appointment.

All candidates applying for a position where the use of ‘plant and machinery’ or driving a vehicle is an inherent requirement of the role and other ‘high risk’ facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.