The City of Subiaco is in a period of significant growth, with new residential developments, refreshed main streets and public spaces, and an expanding mix of retail, dining, culture and recreation. We are working closely with the community, businesses and partners to guide this change while maintaining Subiaco's heritage, character and identity. This is an exciting opportunity to contribute to a city with a strong sense of place and vision for the future.

Our Recreation Services team at Lords Recreation Centre are looking for enthusiastic Casual Customer Service Officers to join the team in providing a high standard of customer service in a professional, efficient and courteous manner.

In joining the team you will be responsible for the following:

• Deliver 5-star customer service both in person and over the phone.
• Have a full understanding of our product range and operation to direct visitors/members to the appropriate person or department.
• Receive and action telephone calls and direct appropriately.
• Open and close the facility, adhering to safety and management guidelines.
• Facilitate the membership sales journey from enquiry to sign up. Assisting customers to identify best-suited membership and manage their membership needs, conducting centre tours as required.
• Process daytime court payments and game fees for sports competitions in the evening.
• Assist the Sports Team with updating competition results, forfeits procedures and finances.
• Take casual court bookings and payments.
• Support the Sports Team and Duty Managers with evening competition management as required.
• Receive and process payments that come across reception and by phone.
• Reconciliation of daily takings and balancing of cashier floats.
• Receive and distribute keys to Community Facilities.

The essential requirements for this position include:

• Current Police Clearance.
• Flexibility to work weekends, early mornings and evenings.
• Demonstrated outstanding Customer Service skills.
• Ability to meet personal and team-based KPIs.
• Well-developed communication and interpersonal skills.
• Sound administration skills and ability to use corporate computer systems.
• Strong organisational ability and well developed multi-tasking skills.
• Self-motivated, strong initiative and ability to perform without supervision in a team environment.
• Strong team player and displays a willingness to multi-task to meet the requirements of the organisation.

Hourly Rate: $36.40 per hour, inclusive of casual loading.

Application process:

To apply for this position, please click Apply or alternatively Apply with Seek to submit your application.

As an equal opportunity employer, we encourage applications from candidates of all backgrounds. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect. Applicants must have the right to work in Australia.

Please note, the nature of this recruitment is a casual pool. This means applications may be considered for a six month period, candidates will be contacted if the team wish to progress your application further. We reserve the right to close the advertisement before the listed date.