Type: Full-time
Location: Petersham, NSW
Remuneration: Social, Community, Home Care and Disability Services Industry Award 2010 (Level 4) + full salary packaging options up to $15,900 per annum available

About Us:

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

The Role:

We are seeking an experienced and dynamic Noffs Shops Manager with a retail and volunteer management background, to help lead the growth of Noffs Op Shops. The role will lead a dedicated team of volunteers and oversee the growth and performance of up to 10 Noffs Shops across Sydney.

The services delivered by Noffs are funded in part from the proceeds of our Noffs Shops so your work is meaningful and strategically important. You must be able to translate our mission and values into reality to continue to support our important work.

A naturally sound understanding of, or willingness to learn about, retail operations in the community sector would be advantageous. In particular, the immediate priority will be the establishment of several new Noffs Shops.

Responsibilities and duties:

Developing, recognising and leading a network of volunteers across multiple locations across Sydney

Managing rosters and ensuring that volunteers have the tools they need

Implementing and maintaining our systems, processes and controls

Ensuring our shops deliver outstanding value in sync with their local communities needs

Enhancing the Noffs brand and mission through improvements to customer service

Delivering improved profitability in a highly competitive market

Oversee and review goods for sale in the shops

Work closely within the broader op shop team to coordinate the pick-up and delivery of donated goods

Represent the Noffs Shop team and brand through your passion for all things preloved and second-hand, and encourage the same within the team

Ensure adherence to Noffs Code of Conduct, Policies & Procedures and workplace health and safety regulations.

Essential Selection Criteria

Experience in volunteer management, project delivery and a sound understanding of retail operations

A “can do” proactive attitude and positive team spirit

Excellent communication and customer service skills

Ability to manage competing priorities, tasks and overall expectations

Ability to foster effective and harmonious working relationships with staff, management, volunteers, customers and members of the community

Sound business skills including the ability to develop and report against KPIs and budgets

Successful candidates must have a current and valid NSW Working With Children Check prior to commencing employment and full NSW Driver’s License essential.

Desirable Selection Criteria

Demonstrated experience in op shop management in the community sector

Ability to develop and leverage partnerships with corporate organisations

Sound financial management practice including the ability to develop and report against budgets

If you're looking for work that’s meaningful, dynamic, and supports real change—you’ve found the right place! Join our passionate and community-minded Noffs Shops team and help support vital programs for young people in need.

How To Apply

Submit your application via SEEK with a Resume and a Cover Letter addressing the selection criteria.

As interviews will be conducted on a rolling basis, applicants are encouraged to apply at the earliest point and will be highly regarded. Interviews may be offered upon application.

Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to First Nations People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

Please note only successful applicants will be contacted.
For further information, contact us at [email protected]