Level 1 Support Technician

Entry Level/Level 1 Support Technician

About the Company

We are extremely proud to be working closely with an established managed service provider who provide first class IT services for small to medium sized organisations in Australia and New Zealand.

Our client provides managed IT solutions, cloud solutions and services, disaster recovery, VOIP phone and network solutions, to over 500 businesses around Australia and are growing at a rapid rate! They are also making quite a name for themselves in niche sectors such as specialist dental, medical and small to medium sized businesses.

Due to growth in Sydney, we are excited to announce our search for the next member to join their experienced and dedicated team to be based in Castle Hill, Sydney. We are looking for an Entry Level/Level 1 Support Technician to come onboard this exciting new phase our client has to offer!

About the Role

You will be responsible for working with a number of clients across a variety of engagements, maintaining relationships with clients, proactively resolving issues and offering solutions. This role will also be an onsite technician, which is very challenging and fulfilling!

To be successful, you must possess the following:

Exceptional customer service skills

Strong verbal and written communication skills

A vibrant, flexible and can-do attitude

Willingness to learn by putting in the ‘hard yards’

Ability to make decisions, problem solve and troubleshoot whilst under pressure

Excellent time management and organisational skills

Experience/exposure in active directory, exchange, Office 365 and other cloud-based technology (desirable, but not necessary)

A degree or diploma in IT or related discipline (desirable, but not necessary)

Skills and Experience

Previous work experience in an MSP is a distinct advantage, and customer service experience is a MUST

Certifications (Microsoft, CompTIA) will be highly regarded. If you don't have CompTIA the willingness to achieve this within the first 6 months

You will be a great communicator, be known for your outstanding customer service and take ownership of customer issues to get them resolved

Must thrive in a team environment

Proficient in MS365 (desirable, but not necessary)

Ability and willingness to work towards key performance indicators and service level agreements

Why shouldn’t you let this opportunity slip?

A Competitive salary on offer

Immediate starts and great training and development (paid for) opportunities await

Be a part of a growing team