The Company

This is an opportunity to join a forward-thinking organisation who are a pillar of the Melbourne culture. You will be based close to Melbourne CBD and have the opportunity to work with new technologies and interesting projects.

This role is 5 days onsite. There are no hybrid working options available.

The Role

In this customer service focused role, you will be providing hands-on, in-office support for IT asset lifecycle management, procurement, and operational tasks. You will also ensure continuity of service desk backup, asset tracking, and compliance with internal processes.

You will:

• Maintain and update records of all IT assets (hardware, software, mobile devices) in the CMDB (Halo ITSM).
• Conduct physical audits and reconcile asset data with inventory records.
• Ensure asset movements, assignments, and disposals are accurately logged.
• Provide backup coverage for the IT Service Desk as rostered.
• Manage the full procurement lifecycle for IT assets and services, including:
• Liaising with vendors and suppliers to obtain quotes and negotiate terms.
• Raising purchase orders and coordinating approvals.
• Processing invoices and ensuring timely payment.
• Tracking contract renewals and service agreements.
• Maintaining accurate records of procurement activities and renewals in the CMDB.
• Ensure compliance with internal procurement and contract management guidelines.
• Ensure compliance with internal policies for asset handling, security, and disposal.

Your Skills & Experience

• Previous experience in IT asset management and IT support roles
• Demonstrated experience with end-to-end procurement, vendor management, and contract renewals.
• Hands-on experience supporting Windows 10/11 and Apple iOS devices.
• Familiarity with ITSM/CMDB tools (Halo, ServiceNow, Cherwell, etc.).
• Strong attention to detail and ability to follow documented processes.
• Good communication and teamwork skills.
• Ability to work independently and manage priorities in a busy office setting.

Desirable

• Experience with Microsoft Intune, Autopilot, or MECM.
• Exposure to procurement and vendor management in a regulated environment.

• Understanding of ITIL or asset lifecycle best practices.

Your Profile

You are immediately available, a quick thinker, highly adaptable and you have a natural flair for solving problems. You have amassed excellent experience to date and are able to join an organisation and hit the ground running.

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013301819 JR

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