The Company

Our client is a well renowned service provider with excellent clients and exciting projects. They are going through a period of growth and require someone to coordinate their service desks to ensure all tickets are being taken care of. Our client embodies a collaborative, fun and hardworking environment where everyone is encouraged to express themselves. There are regular social events and great opportunity to grow and develop throughout the company.

The Role

As the IT Support Coordinator, you will the 2IC to the Service Delivery Manager ensuring that all L1/2 tickets are being taken care of. You will be the first point of contact for any tickets that need to be resolved. It will be your responsibility to triage these tickets and ensure they go to the right engineers and ensure these tickets have been seen through.

More specific duties are highlighted below:

• Excellent Communication Skills
• Highly organised for scheduling of engineers out on client sites.
• First point of contact for clients
• Triage tickets
• Work to tight timelines
• Monitoring active tickets and ensuring they are being looked after

What's on offer?

• The potential to convert to permanency.
• An exceptional opportunity to make a positive impact on the department and the company.
• A fast-paced, dynamic workplace where no two days are ever the same.
• Ongoing professional development and mentoring by outstanding business leaders.
• A company that promotes on merit, rewards excellence, and champions work-life balance.

This position is hiring immediately so if you are interested apply bellow, and if you want more information don't hesitate to call 03 9691 3661.

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.

Ref: 06810-0013303929 NM

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