Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

As Food and Beverage Operations Manager, you will oversee and elevate the experience across all our dining outlets, including our signature Pastore restaurant, Altus Rooftop Bar and Lounge, in-room dining, and Conference & Events operations. You will drive a culture of genuine luxury service, inspiring your team to deliver personalised, memorable experiences that delight every guest.

Your leadership will ensure that every interaction is executed with precision, warmth, and attention to detail. With a calm and confident presence under pressure, you will foster an environment where your team feels valued, motivated, and empowered to grow. This is a rare opportunity to make your mark on a prestigious property within Accor, and to shape the future of your career in luxury hospitality.

Key Responsibilities:

Lead, mentor, and inspire the Food and Beverage team to deliver consistently exceptional luxury experiences.

Set the standard for service excellence, leading by example in all guest interactions.

Oversee operations across all food and beverage outlets, in-room dining, and conference and events services, ensuring seamless execution.

Maintain a calm and composed presence under pressure, guiding your team through busy periods with focus and efficiency.

Provide ongoing coaching, development, and feedback to empower individual and team growth.

Build strong relationships with guests, understanding their preferences and exceeding expectations with personalised service.

Collaborate closely with other hotel departments to ensure integrated, high-quality operations.

Implement service standards, training programs, and operational processes that drive both guest satisfaction and employee engagement.

Monitor departmental performance, ensuring smooth operations, quality control, and efficient resource management.

Foster a positive, collaborative, and rewarding work environment that retains and develops top talent.

Qualifications

Proven experience in a Food and Beverage leadership role within a luxury hotel environment.

A passionate and inspiring leader, with a track record of building engaged, motivated, and high-performing teams.

A calm, confident, and composed presence under pressure.

Exceptional interpersonal and communication skills, with the ability to connect authentically with guests and colleagues.

Strong organisational skills, with the ability to multitask and prioritise in a fast-paced environment.

A hands-on approach, leading by example to drive operational excellence and service consistency.

A genuine passion for delivering a luxury guest experience with attention to detail and personalised touches.

Additional Information

What’s in it for you...

Great benefits – worldwide discounts on accommodation and food & beverage from day one

Chadstone Shopping Centre team discounts

Free nights’ accommodation on your work anniversary

Discounted health insurance and a free, confidential Employee Assistance Program

A vibrant, supportive team culture in one of Melbourne’s most iconic luxury hotels

Easy location – avoid the CBD commute and work close to home in the city’s south-east

Access to award-winning training, development, and genuine career growth with Accor

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!