Our client operating in the Insurance Building Sector, is expanding and are seeking to appoint a Repair Coordinator on a Full-time contract. The role will involve liaising with multiple internal and external stakeholders including property owners, Insurers and Loss Adjusters, delivering a high level of customer service. Due to the nature of the role, you will be skilled in working in a fast-paced environment, and able to empathies with customers who have been impacted by events such as fire, storm and floods etc.

The role:

Be responsible for and be the motivation behind the coordination and management of a portfolio of Insurance related home repairs.

Responsible for answering incoming phone calls, as well as outbound calls as required to fulfil daily tasks.

Responsible for ongoing communication with numerous stakeholders such as homeowners, Insuranc companies and trades, whilst adhering to both internal and external KPI's.

Articulate professional written and verbal correspondence to stakeholders and third parties.

Manage the full end to end administration for building repair claims process

Coordinate and process the lodgement of incoming claims via client specific portals and/or email

Achieve daily, weekly, monthly targets.

Upload documentation to meet internal and external compliance requirements and KPI targets

Update and maintain internal database (Prime).

Preparation of Accounts Receivable and Payable including WO’s.

General Data entry.

General errands and ad-hoc duties as required in a busy office.

Overtime as required.

Requirements:

Strong customer service skills.

Excellent written and verbal communication skills.

Problem solving skills.

Good computer skills and the ability to use multiple systems at once.

High attention to detail and accuracy.

Ability to work in a fast paced, high-volume office environment.

Previous experience dealing with trades is an added advantage.

Initiative and can-do attitude is a must.

An extremely competitive remuneration package including a laptop is available to the right candidate.

To apply:
Please submit your resume by clicking the "Apply" button, or alternatively, send your resume directly to Kristian at [[email protected]], detailing your relevant experience and why you are the perfect fit for this role.

We look forward to receiving your application!