Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise, close to all forms of public transport and our iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: Boulevard Café & Bar, poolside dining, as well as in-room dining. We offer a professional and relaxed atmosphere, providing genuine hospitality for our guests. For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

About the role…

We currently have an opportunity for a guest service orientated professional to join our friendly Front Office team as an Assistant Night Manager. In this role you will report directly to the Night Manager and Rooms Division Manager and will be responsible managing the Night Audit team in the Night Manager’s absence.

This position is Permanent Part-time, with a minimum guarantee of 30 hours per week.

Key responsibilities include…

At Novotel we love to bring the joy of travel and hospitality to all our guests and that’s where you come in.

Hold responsibility and accountability for the efficient operation of the Hotel in the absence of the Night Manager.

Cross check and balance work completed during the day for all outlets on a shift.

Warmly welcoming guests, assisting with luggage and ensuring a efficient arrival and departure of our guests

Ensuring professionalism and accuracy with information and billing during arrival and departure

Assisting in maintaining responsibility for the overall auditing and administration function of the Night Audit team.

Maintaining procedures for cash handling and security on front desk

Conducting daily Hotel auditing including balance of revenue and payments from all hotel outlets

Proactive complaint resolutions, focusing on a win/win outcome

Promptly responding to all enquiries; including reception, switchboard and reservations

Ensuring all details of regular guests and Loyalty members are updated regularly

Proactively working with our security team to effectively manage the safety and security of our guests and be prepared for fire or emergency situations

About you…

Permanent residency or unlimited work rights in Australia.

Previous experience within night audit in a high volume hotel, 200+ rooms

Proven experience with PMS: Opera cloud

Exceptional customer service skills, communication and time management skills

Strong Microsoft office skills and an excel expert

A friendly and warm personality with immaculate grooming and presentation

Ability to work unsupervised

A willingness to use initiative and strong problem solving skills

Possess a proactive and resourceful approach with high level of accuracy and attention to detail

The ability to work evening shifts 10pm – 6am over a rotating roster as per business needs, including weekends and public holidays

Willingness to obtain or have a current QLD RSA and First Aid Certificate

Qualifications in Accounting and/or Finance desirable however not essential

Excellence in your field and the demonstrated ability to act as a true ambassador for our Hotel.

What’s in it for you?

In return, we offer excellent career development and training opportunities within a dynamic and supportive team as well as employee benefits including discounted accommodation and food & beverage services worldwide.

Part time position

Complimentary parking

Paid birthday or wellness leave

Free staff meals during shift

ACCOR Career Milestone and birthday celebrations

Enhanced paternity leave

Colleague food and beverage and accommodation discounts across our worldwide Accor Network

Training opportunities through the Accor Academy (RTO)

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage

What are you waiting for? APPLY NOW

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