CLIENT SERVICE MANAGER

Ascend Business Results is a CPA Accounting & Business Advisory Firm that aims to help our clients enjoy the adventure of business.

An exciting opportunity exists for an enthusiastic and proficient 'go-getter' to join our team as a full time Client Service Manager

Do you want to work with a fun, professional team and learn from a local business who has been looking after locals for the last 27 years?

Do you want interesting and varied work with opportunities to advance your career?

Then you should consider this opportunity where you will work with an experienced team and the director of the business, receive personalised mentoring and work with a wide variety of clients and industries.

If you want to learn from an intimate team where you get to work directly with everyone in the business and think you have what it takes to be successful in this role, then apply without delay.

BENEFITS OF WORKING AT ASCEND BUSINESS RESULTS:

Ascend Business Results was named ‘Small Business of the Year’ in the MWCCI Business Excellence Awards in 2022. We’ve been in business for over 27 years and have nurtured a small dynamic team over the years to provide our clients with a personalised and professional service.

We provide:

- Rewarding our high performers with a competitive salary, excellent professional development and career advancement opportunities

- Our staff amenities include your own personal and spacious office space, secure bike storage, fresh fruit and snacks every day, an espresso coffee machine and access to attend the MWCCI monthly networking events

- Up-to-date modern technology

- Use of free parking

- Enjoy flexible working arrangements, including the option to work from home and set hours that suit your lifestyle

THE ROLE:

This is a full-time role for a Client Service Manager, a pivotal role in managing our service delivery and nurturing our client relationships. Working closely with both our administrative and accounting team members, our Client Services Manager will be focused on maintaining and improving our work flow practices to deliver client projects in a professional and efficient manner, and in line with our core values. You will be working with a small and collaborative Business Advisory team and we're looking for someone with personality, excellent communication skills and who is passionate about developing and growing their career. We offer excellent mentoring, quality training, flexibility and a fun working atmosphere.

Responsibilities include:

Supporting the team with project management – helping to keep timelines, workflows, and deliverables on track

Maintaining accurate records, notes, and admin documentation across projects

Providing exceptional client service and support to ensure a positive client experience

Acting as a central point of contact for internal updates relating to client projects

Assisting with the onboarding of new clients and maintaining accurate client records.

Coordinate with team members to ensure the timely resolution of client issues and service requests.

Following up on assigned tasks and ensuring the team is across priority items

Assisting with internal processes that contribute to a smooth and consistent client experience

Identify opportunities to enhance client relationships and support business growth

Assisting with new client onboarding processes

Providing warm, professional client communication to keep clients informed and supported

ESSENTIAL CRITERIA:

· A bright and friendly personality, and genuinely enjoy developing relationships with clients

· Professional presentation and excellent communication skills

· Great organisation skills and be able to work independently

· The ability to problem solve and think on their feet

· The ability to track & manage multiple projects to deadlines, open communication with all project stakeholders is critical

· An above average knowledge of MS Office suite (Word, Excel and Outlook) & good IT literacy

· Proven experience working in administration/accounts and exposure to bookkeeping fundamentals

DESIRABLE CRITERIA:

· Exposure to the accounting and finance industry is not essential but would be highly regarded

· Experience with small project management

SELECTION CRITERIA:

1. Ability to work in a team and collaborate effectively

2. Dedication to exceptional customer service

3. Significant administrative/bookkeeping experience

4. Please answer the following question: “What do you feel is the most important attribute to possess as a team leader?”

APPLICATION PROCESS:

To apply for this position, please email your cover letter and CV to [email protected]

To be eligible for interview, please submit the following with your application:

your curriculum vitae and any academic transcripts (in one upload)

a cover letter (max two pages)

a word or PDF document addressing the selection criteria (max two pages)

If you wish to discuss any aspect of this role, please call Brendon Davies, our Director, on (08) 9965 4266. or email [email protected].

We anticipate a high level of interest in this role and will commence interviews as soon as suitable candidates are identified.

All applications will be treated with strict confidentiality.