Position: Customer Success Manager

Location: West Perth

Salary: $100,000 - $110,000

Job Type: Permanent

Position Overview:

OUI Recruitment is seeking an experienced Customer Success Manager to join a successful, award-winning Managed Service Provider. This role involves managing relationships with 30-40 established clients, ensuring their IT needs are met whilst identifying opportunities for service enhancement and growth. You'll be working within a high-performing team that values collaboration and delivering exceptional client outcomes.

Perks:

Work with an award-winning MSP with a strong reputation in the market

Manage an established client base with long-term relationships

Collaborative team environment focused on client success

Professional development opportunities in the MSP sector

Modern office facilities in Perth

Opportunity to make a genuine impact on client satisfaction and business growth

Roles and Responsibilities:

Manage ongoing relationships with 30-40 established MSP clients

Conduct regular client check-ins and quarterly business reviews

Identify opportunities for IT improvements and service enhancements

Collaborate with technical teams to ensure client needs are addressed promptly

Develop and maintain strong client relationships through proactive communication

Monitor client satisfaction levels and address any concerns swiftly

Present technology recommendations and solutions to client stakeholders

Support contract renewals and expansion opportunities

Maintain accurate client records and interaction logs

Coordinate with project teams on client implementations and upgrades

Role Requirements:

Proven experience in customer success, account management, or client relationship roles

Strong understanding of IT services and managed service provider operations

Excellent communication and presentation skills

Ability to build rapport with diverse client stakeholders

Proactive approach to client management and problem-solving

Experience managing multiple client relationships simultaneously

Strong organisational skills and attention to detail

Understanding of common business IT infrastructure and services

Experience working in an MSP is highly regarded

Knowledge of IT project lifecycle and implementation processes

Understanding of cybersecurity and compliance requirements for businesses

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Email: [email protected]

Phone: (08) 6219 8033