Motivate your team to grow—and help our customers thrive.

About Northcott

At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose.

With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia’s largest and most trusted disability service organisations. Every year, we provide people with a disability, along with their families and carers, with personalised and empowering support.

We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story.

About My Role:

As a Coordinator at Northcott, I lead the day-to-day operations of our Everyday Life Skills, Work and Study, Respite and Skills for Life Program, ensuring our customers receive high-quality, person-centred support in line with the NDIS Quality and Safeguarding Framework.

In this role, I provide strong practice leadership, supporting and guiding staff to deliver consistent, values-based services. I champion open communication, nurture a collaborative team culture, and lead by example with empathy, professionalism, and integrity.

I bring a proactive mindset, self-awareness, and resilience, always seeking ways to improve outcomes for both customers and the team. Through reflective practice and a commitment to continuous improvement, I strive to create an environment where everyone can thrive.

On a daily basis, I:

• Oversee and coordinate the Everyday Life Skills, Work and Study, Respite and Skills for Life Program, ensuring delivery aligns with individual customer goals.
• Balance and prioritise the needs of both customers and the staff team, promoting a supportive and efficient environment.
• Build and maintain strong, trusting relationships with customers, families, and team members.
• Apply a person-centred approach to assess, identify, and resolve challenges effectively.
• Provide ongoing coaching and training to staff, ensuring high-quality, consistent service delivery.
• Manage operational responsibilities such as roster reviews, reporting requirements, and ensuring compliance with Northcott’s Policies and Procedures.

How I Lead in This Role:

This role allows me to bring together my experience, education, and leadership skills to drive positive outcomes for both customers and staff. I:

• Apply my tertiary qualifications in Social Science, Disability, Recreation, or a related field to support evidence-informed practice.
• Champion a customer-first culture, helping the team understand and respond to the unique needs of every individual we support.
• Identify and break down barriers to customer achievement, exploring creative and practical solutions.
• Align decisions and practices with both organisational values and business unit objectives.
• Take a structured approach to planning, managing daily through to annual tasks to ensure program and team success.
• Lead a high-performing, cross-functional team across multiple programs, encouraging innovation and empowering fresh approaches to challenges.
• Demonstrate strong knowledge of NDIS Standards, Workplace Health & Safety, and the NDIS Quality and Safeguarding Framework.
• Effectively manage competing priorities, KPIs, and business objectives in a dynamic, customer-focused environment.

Why you’ll love working with us

• 5 Weeks Annual Leave – Enjoy generous time off to recharge and maintain balance
• Wellness Perks: Fitness Passport and reduced insurance.
• Perkbox – Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
  
• Salary Packaging – I increase my take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
• 13 Days Sick Leave – I take the time I need to recover, with paid leave when unwell
• Paid Maternity Leave – I feel supported through life’s key moments with 14 weeks of paid leave after 12 months.
• Learning and career advancement opportunities, and you will have your contributions valued.

If this sounds like the right fit for you, we’d love to hear from you.

To apply for the position, please submit your updated resume along with a brief cover letter highlighting your relevant skills and experience.

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email [email protected] .

Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at [email protected] .

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