ABOUT US

SydWest is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offering flexible and quality services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services. SydWest Multicultural Services’ mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes. Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.

ABOUT THE ROLE

The Rostering Coordinator is part of the Aged Care Services Division and is responsible for providing high quality and effective management of SydWest Multicultural Services) SWMS’s Community Care Worker pool of staff. This role’s key purpose it to ensure that all of SWMS’s Aged Care recipients receive exceptional customer service by ensuring SWMS’s Community Care Workers are managed & supported efficiently and that all schedules & rosters are managed effectively. This role is Fixed-Term, Full-Time until Oct'26.

OUR BENEFITS

Free exercise classes, twice a week (eligible from the first day of employment).

Salary sacrifice packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay and $2,650 for meals and entertainment.

Free assessment on Gallup Strengths-finder program.

Community Services Portable Long Services Leave for employees

DUTIES AND RESPONSIBILTIES

• Coordinate & oversee all rostering & Scheduling tasks for the Aged Care Services Team;
• Ensure all rostering & scheduling requests are efficiently & effectively managed in consultation with SydWest CHSP & HCP consumers and in line with consumers’ Care Plans and Service Agreements
• Coordinate the collection of required financial & statistical reports;
• Promote a positive & professional image of SydWest to internal & external customers to ensure a best practice of customer service / customer experience ;
• Exercise a high degree of sensitivity & confidentiality in supporting internal & external customers, ensuring each customer is treated with dignity & respect;
• Maintain high level communication with all internal & external customers;
• Actively participate in a rotating on-call roster outside of normal business hours;
• Provide ongoing mentoring and support sessions to SydWest’s Community Care Workers
• Adhere to Policies & Procedures related to the work being undertaken in order to ensure own & others safety in the workplace;
• Provide reports in a timely manner as requested by the Aged Care Manager / Aged Care Team Leader;
• Work Collaboratively with other team members and contribute to the development & operation of an efficient & effective Aged Care Division

ESSENTIAL CRITERIA

• Minimum Certificate IV Individual Support – Ageing;
• Minimum 2 years’ experience in a Rostering / Scheduling or Customer Service role;
• Previous experience in managing & supporting direct care staff
• Knowledge of My Aged Care, Aged Care Quality Standards and Aged Care Quality Commission Policies & Procedures
• A strong customer service focus and the ability to interact positively with a wide range of people from diverse backgrounds including all levels of Management, staff, clients and volunteers;
• Well-developed verbal and written communication skills to engage effectively with a broad audience;
• Excellent organisational skills to manage a busy schedule and juggle multiple priorities effectively;
• Well‐developed time management skills with an ability to assess priorities and respond to changing work requirements efficiently;
• Excellent computer literacy skills in Microsoft Office programs, electronic mail and calendar;
• Experience and proficiency in organising a diverse workload and working in a team environment;
• Ability to work autonomously or collaboratively as the position requires;
• Ability to negotiate and work through issues with initiative and judgement appropriate to the level and provide solutions to issues as required;
• Well‐developed clerical and numeric skills with high degree of attention to detail;
• Proficiency in computers with accurate keyboard skills to operate a range of software applications with a high degree of attention to detail;
• An awareness of relevant standards and guidelines;
• Ensure confidentiality and discretion to all service matters and staff/client information;
• An understanding of customer services principles and practices;
• Demonstrated values of integrity, reliability, teamwork and professionalism and a commitment to quality and continuous improvement;
• Current Driver’s Licence and access to a fully registered motor vehicle;
• Satisfactory Australian Federal Police Check.
• Satisfactory Working With Children Check.