Inspire your team and empower our customers to succeed.

About Northcott

At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose.

With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia’s largest and most trusted disability service organisations. Every year, we provide people with a disability, along with their families and carers, with personalised and empowering support.

We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story.

About My Role

As a Coordinator at Northcott, I am responsible for overseeing the daily operations of our Group Services. I ensure that our customers receive high-quality support aligned with the NDIS Quality and Safeguarding Framework.

In this role, I provide practice leadership to staff, promote open communication, and foster a cohesive and supportive team culture. I bring a strong sense of self-reflection, resilience, and a commitment to continuous improvement.

On a day-to-day basis, I will:

• Coordinate the Everyday Life Skills, Work and Study, Adult and Teen Recreation, and School Holidays programs
• Deliver program outcomes aligned with customer goals
• Prioritise and balance the needs of customers and the staff team
• Nurture and maintain strong relationships with customers, families, and the team
• Identify, assess, and resolve issues using a person-centred approach
• Proactively train the team to ensure the highest standard of customer outcomes
• Review and update rosters, support Policy and Procedure compliance, and manage reporting requirements

In this role, I will:

• Apply my tertiary qualification in Social Science, Disability, Recreation, or a related field
• Foster a strong customer focus and help the team understand customers’ perspectives
• Identify and explore solutions to barriers limiting customer potential
• Align decisions and work with business unit and organisational objectives
• Prioritise and plan daily, weekly, monthly, and annual tasks to meet customer and team goals
• Lead a high-performing team across multiple programs, encouraging innovation and empowering new approaches to challenges
• Demonstrate a thorough understanding of NDIS standards, Workplace Health & Safety, and the NDIS Quality and Safeguarding Framework.
• Effectively manage competing priorities, targets, KPIs, and business objectives.

Why I Want This Role at Northcott

I’m passionate about making a real difference—and this role lets me do exactly that.

• Customer Focus: Building positive, trusting relationships with children and families while meeting their needs.
• Trusted Expertise: My background in early childhood or allied health is valued and has a real, visible impact.
• Career Growth: Northcott supports my development within a purpose-driven, respected organisation.
• Real Rewards: Salary packaging, extra leave, and wellbeing support allow for balance and sustainability in the role.
• Inclusive Culture: I feel respected, heard, and supported in a culture that celebrates diversity and individuality.

If this sounds like the right fit for you, we’d love to hear from you.

To apply for the position, please submit your updated resume along with a brief cover letter highlighting your relevant skills and experience.

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email [email protected] .

Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at [email protected] .

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