IT Support Technician (Level 1/2) – Cybersecurity-Focused MSP | Sydney

📍 Sydney, NSW (Hybrid – Remote & Client Sites)

💼 Full-time | $65K–$70K + super (non-negotiable) + yearly bonuses

About Us

Osmicro Networks is a Sydney-based IT & Cybersecurity provider helping small and medium businesses stay secure and productive. We’re a close-knit team that values problem solvers who want to grow their skills in a cybersecurity-focused MSP.

What You’ll Do

Provide remote and onsite IT support (desktop, network, Microsoft 365)

Troubleshoot L1/L2 issues and escalate when needed

Assist with patching, backups, and documentation

Contribute to client cybersecurity best practices

What We’re Looking For

Based in Sydney, with full Australian working rights

Driver’s license + reliable car for onsite support

2–3 years IT support/MSP experience

Strong skills in Windows, Microsoft 365, and networking basics

Clear communicator with a customer-first approach

Nice to Have

Experience with RMM tools (NinjaOne preferred)

Familiarity with backups, MFA, or EDR/XDR (e.g., CrowdStrike)

Cybersecurity certification (or working towards one)

Perks & Benefits

Yearly bonuses + ongoing training and career progression

Hybrid WFH + onsite role

Company laptop, phone, and headset

Fuel reimbursement for client visits

Access to leading tools (CrowdStrike, Azure, AWS)

Important

All shortlisted candidates will complete a 1-hour remote trial to test their technical skills.

How to Apply

Apply now with your CV and a short cover letter.