Customer Service Officer

Relationships Australia Western Australia

Midland, Perth WA

Part time

$66K – $68K p.a pro rata + Super + Sal Packaging

Customer Service Officer

Fixed Term Contract for 12 months – 1 day per week (Fridays)

About us:

Relationships Australia WA is a leading provider of relationship support services to the West Australian community with professional and highly motivated staff.

About the role:

We are looking for an experienced Customer Service Officer with a positive attitude to join our team at Midland. This position is a one day per week role for a fixed term of 12 months and requires availability on Fridays. The role offers a competitive salary with the opportunity of salary packaging and contract extension.

Key responsibilities include:

Being the first point of contact to greet clients and answer incoming calls

Scheduling appointments

Invoicing, billing and receipting payments

General administrative tasks to assist the smooth running of the location.

Skills and experience required include:

Excellent communication skills for face-to-face and phone customer liaison

Ability to work effectively in a busy environment, handling multiple simultaneous demands with a high level of accuracy

Advanced computer skills including competent use of Microsoft Office, CRM customer database and telephone system

Ability to work cooperatively within a team and independently as required

Provide general administrative support within the policies and best practice to ensure the continued delivery of high-quality services

We are committed to fostering an inclusive and diverse workplace. We strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disabilities, and LGBTQIA+ individuals. Your unique experiences and perspectives are valued, and we welcome you to apply.

Application instructions:

A cover letter addressing the required skills and outlining your suitability for the role

A current resume with 2 current professional referees

Send both documents via SEEK only

We do not acknowledge receipt of application

Closing date for applications is Friday 3rd October 2025

For further information please contact Sasha Fazio on 08 6164 0482 or via email [email protected]

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), WA Police Force National Police Clearance and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.