Our client

UBank is Australia's first homegrown digital bank and has been supporting everyday Australians since 2008. They are currently experiencing rapid growth and are looking to welcoming energetic, dynamic professionals who have a strong passion for helping customers and delivering exceptional service.

Why work with UBank?

• Recognition and reward for the value that you bring

• Be part of a team that is proactively working on changing the future of banking

• Join a fun, diverse, supportive, and inclusive team environment

UBank's customer service team is expanding. The main responsibilities will include but not be limited to:

• Answering inbound calls from personal customers and brokers, about a range of simple to complex enquiries
• Adapting customer service techniques to ensure relevance to the current market/banking conditions to ensure that the service provided is helpful.
• Investigate issues and promptly escalate and collaborate with the relevant teams to resolve any issues.
• Entering customer details, activities, and opportunities into the system to ensure a robust database is maintained

This is a 6-month temporary assignment with a start date of 27th October or3rd November 2025, in the Sydney CBD with the potential of extension or permanency. Paying an attractive rate of $37.13 per hour plus super.
This is a full-time role with a rotating roster of 38 hours a week. Monday-Friday between 8am-8:30pm & Saturday and Sunday between 8 am-6pm.
You will be provided with your roster a few weeks in advance, with one or two weekends a month compulsory. Training is provided in the office for the first 4-6 weeks, working Monday-Friday. Once completed, you will transition onto a hybrid working model working 2 days from home. Weekend work attracts a higher hourly rate.

What you need to succeed:

• Previous direct customer service experience. Call centre experience is desired but not mandatory.

• Hospitality & retail customer service experience is highly regarded

• Excellent verbal and written communication skills

• Highly resilient with an analytical mindset and problem-solving skills

Benefits

• Hybrid working post training

• Inclusive and fun working culture

• Casual/Relaxed dress code

• Sydney CBD office (Wynyard location) - public transport on the doorstep

What you need to do now:
If you are interested in the role, please click "Apply Now" or email your CV to [email protected]