Are you a confident, results-driven professional with a passion for customer service? Do you thrive in a fast-paced environment and have a knack for problem-solving? We have a fantastic opportunity for a Customer Service Officer to join a leading global shipping company in North Sydney.

About the Role

This is more than just a customer service job, it's your chance to take full ownership of the customer experience from start to finish. You'll be the go-to person for our clients, building strong and lasting relationships by providing second-to-none service. You'll work independently while also contributing to a collaborative team, constantly looking for ways to improve processes and standards.

Key Responsibilities

Responsibile for customer shipments, from initial inquiry to final delivery.

Monitor container movements, check and prepare cargo releases and handle shipment inquiries.

Resolve issues, queries and outstanding payments.

Handle all matters related to import, export cargo with precision and care.

About You

Customer service experience within the logistics industry.

You're confident learning new computer systems and internal procedures and can work effectively under pressure.

Good communication skills, can converse with people at all levels, and are well-organised.

Benefits

• Mon-Fri position with public holidays off

• Hybrid working arrangement
• Collaborative team culture
• Ongoing training and support

If you're looking to expand your career within a logistics, Customer Service role Apply Now. Alternatively share your updated CV to [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.