Your new company

Awarded one of the world's most ethical companies for the last ten years, you will be part of a bank that's all about giving back. A bank that's wholly about their customers, you will genuinely be a part of an organisation committed to making a difference. For their employees, they value training, growth, and development. Career paths at this bank extend not only in operations, but across all areas of the business. This really is your next opportunity to start your career!

Your new role

You will join the heart of the business, in their buzzing Homebush-based contact centre moving to the CBD.

Some key responsibilities will include:

• Being a first point of contact for members, across inbound; outbound; live-chat; email; and social media communications
  
• Troubleshoot, educate and resolve all queries for members in a positive and knowledgeable manner
  
• Work towards contact centre KPI's to ensure achievement of organisational and individual goals
  
• Comply with all associated risk and regulatory policies to ensure the safety of the customers and the bank
  
• Monday to Friday, anytime from 8am to 7pm rotating roster
  

What you'll need to succeed

• Previous contact centre or customer service experience
  
• Exceptional spoken communication skills
  
• Full working rights and the ability to work a minimum of 20-30hours per week will be moving to Barangaroo in November.
  
• Be able to commit to full-time training from 13th October 2025 (first 3 weeks 9am-4pm)
  
• Outstanding communication with a 'member first' approach
  
• Studying finance, business, economics, or an associated degree is preferred
  

What you'll get in return

• Work for one of the world's most ethical banks - full training provided across all areas of banking
  
• Huge scope for development if you plan to stay long term, with opportunities to go perm
  
• $36.80ph + super
  
• Flexible roster given one month in advance, so you can plan around your study schedule
  
• Fantastic management, genuine fun and buzzing place to work
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected].