About Us

Brothers Leagues Club (Cairns) Ltd is a non-for-profit organisation, incorporating Fuller Sports Club and Stan Williams Park. Our organisation is a leading hospitality and community hub in Far North Queensland, delivering exceptional member experiences through dining, gaming, entertainment, sport, and community initiatives. With multiple venues and a strong football and community presence, the Club is committed to innovation, excellence, and connection. Brothers Leagues Club Cairns is the home of Fratelli’s Café & Restaurant, Bistro 26, Shamrock Bar, Q Sports Bar, entertainment & function spaces and a modern Gaming Lounge. With over 100 staff, our workforce is the place of best practice, aiming to provide an excellence in customer service experiences to all of our loyal members and guests.

The Role

Our Duty Managers focus on providing experience and professional leadership to a team of enthusiastic, dedicated employees at the Club. On a rotating roster, the Duty Manager will be responsible for ensuring that the Club achieves exceptional service standards and membership satisfaction, in particular:

Managing the day to day running of the Club.

Supervision, onboarding and training of new team members.

Liaison and communication with various departments and managers.

Providing exceptional level of customer service with a passion for customer engagement.

Maintaining a multi-skilled and working knowledge of the Club.

Ensuring compliance with all relevant legislation.

What We Are Looking For

To be successful in the role and part of our team you will have:

Previous experience in a similar role/environment.

Current police clearance, RSA, RSG, Approved Managers Licence and RMLV Certificate.

Superior customer service along with excellent service resolution skills.

Strong leadership and management attributes with the ability to lead a successful team.

Ability to take initiative, find solutions and implement them with confidence, with a hands on approach.

Flexibility to work a rotating roster, including night, weekends and public holidays.

What We Can Offer

A vibrant and supportive team environment.

Competitive salary and benefits.

Internal and external training opportunities.

If you are looking for a challenging, and rewarding career in the Clubs industry, Brothers Leagues Club and Fullers Sports Club may have the role for you!

As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and contact you if you are selected to continue in the recruitment process. We wish you every success!