My client is a leading private psychiatry business that specialises in providing exceptional healthcare services to Veterans in Australia. They are very passionate about the work they do and we are now looking for a like-minded individual to join their dedicated team!

Key Responsibilities

Assisting with the qualification of incoming marketing leads by gathering key information necessary for the client to progress.

Monitoring the administration inbox and ensuring that each marketing email is actioned and responded to in a timely manner.

Coordinating with DVA via phone call and email regarding documentation.

Ensuring all veteran records and files are up to date and accurately maintained on both Sharepoint and our Patient Management System.

Accurate and complete regular audits of the client deals in the CRM system.

Utilise a CRM daily for the management of the workflow.

Being the first point of contact for marketing or regular enquiries.

Conduct formatting of documents.

Conduct audits.

Work collaboratively in a team environment.

Support the Senior Client Liaison Managers with adhoc tasks.

Take on various administrative projects as directed by the Operations Manager.

Completing all ad-hoc tasks directed by the Operations Manager.

Remain agile as the role is ever evolving.

Qualifications

Exceptional communication skills—both verbal and written.

Previous outbound call experience desirable.

Strong attention to detail.

Experience with a CRM tool is desirable.

Previous experience in administration preferred.

Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Key Competencies

Customer Service Excellence

Attention to Detail

Teamwork and Collaboration

Communication Skills

Adaptability

Confidentiality and Integrity