Responsibilities:

· Deliver comprehensive administrative support, including data entry, document management, and meticulous record-keeping, in a dynamic environment.

· Act as the front-line manager for all incoming calls and correspondence, ensuring the professional and efficient use of the Service M8 job management platform for client bookings.

· Effectively manage technician schedules and adeptly address scheduling conflicts as they arise.

· Spearhead the initiation, planning, and execution of business projects within defined budgets and tight timelines.

· Proactively drive business development initiatives, identify new opportunities, and foster strategic client relationships to contribute significantly to the overall success and expansion of the company.

· Facilitate stock ordering for plumbing and gas projects.

· Skilfully coordinate meetings, appointments, and executive calendars, ensuring seamless scheduling.

· Assume a pivotal role in organising company events, meetings, and conferences.

· Oversee stock inventory reconciliation and management with precision.

· Manage social media platforms to bolster our online presence and engagement, actively contributing to marketing efforts to promote our services and uphold our brand presence.

· Assist in managing employees' training and development programs.

· Maintain oversight of licensing and compliance requirements.

· Uphold a commitment to high standards and prioritise accuracy in all tasks.