Southern Cross Community Housing Ltd

Nowra NSW 2541

Housing & Homelessness Services (Community Services & Development)

$39.81 per hour

Fixed Term role 12months - Part-time – 20 hrs p.w.

• Be a valued member of the Nowra Access & Demand team

• Competitive base + salary packaging + super

• Great working environment

About Us

We are a leading Not for Profit organisation with a service delivery area spanning from Wollongong to Eden, across to the Snowy Mountains.

Comprising 8 offices and over 75 employees, we own and manage over $1 billion worth of assets, approx. 2,300 dwellings housing nearly 5,000 people.

Key responsibilities of the role include:

• Assessing and processing applications for Housing Assistance and interviewing applicants where necessary.

• Provide housing assistance to individuals and families, supporting them to achieve positive outcomes.

• Form relationships with support agencies to enable effective collaboration.

• Provide high quality frontline services to SCH customers throughout the tenancy lifecycle, including tenancy establishment, management and support coordination.

• Short-listing applicants, conducting eligibility checks and providing offers of housing.

• Completing rebated rent calculations for applicants and tenants.

• Completing NRAS rent eligibility reviews and completion of rebated rent reviews.

• Preparing leases for Tenancy Housing Officers.

• Assessment and delivery of Private Rental Assistance, Rent Choice Products and Rent start products including Temporary Accommodation.

Selection Criteria

To be successful in this role, you will have:

• Highly developed organisational skills including a strong attention to detail.

• Detailed understanding of the needs of people accessing Social and Affordable Housing, including clients from diverse cultural and social backgrounds.

• Experience working with vulnerable people including those with complex needs.

• Minimum 1-2 years of experience working with vulnerable people including those with complex needs.

• Strong engagement skills and ability to interact effectively and sensitively with people from diverse backgrounds.

• Outstanding communication and interpersonal skills, with the ability to build and maintain effective relationships in a non-judgemental and positive framework.

• Commitment to developing a positive workplace and cohesive team, in addition to fostering a safe work culture and to applying modern OHS practices.

Essential Qualifications and Licensing:

• Current NSW Drivers licence

• Current Working with Children Check clearance (will be arranged by SCH)

• Criminal record check providing suitable clearance to work with vulnerable members of the community (will be arranged by SCH)

• Relevant tertiary qualifications:

o Certificate/Diploma in Social Housing / Community Services, or

o Real estate license, or

o Equivalent work experience.

• Minimum 3-5 years of equivalent work experience may substitute for relevant tertiary qualifications.

About the Role & Perks of the Job:

• A Temporary (20 hrs p.w.) role located in our Nowra office.

• This temporary position is for a duration of 12 months.

• Working for a registered charity (and PBI) you will have access to salary sacrifice (up to the ATO threshold) which can increase your 'take home' pay by thousands of dollars.

• Recognition & Rewards program – rewarding our high achievers!

• Journey Insurance – covering you as you travel to & from work.

• Annual retreats – to forge positive working relationships with your peers and give everyone an opportunity to contribute to our organisation's future strategies.

• Employee Assistance Program, offering free and confidential counselling and support to you and your immediate family, for anything you need – including personal (non-work related) struggles.

How to Apply:

• Submit your application via Seek

• 2 Documents required in PDF format: Resume + cover letter (Attn: Recruitment) addressing the above selection criteria.

Applicants are encouraged to apply as soon as possible. If we identify suitable applicants prior to the posted closing date for this role we reserve the right to close this position sooner without notice. Only short-listed candidates will be contacted.

A full copy of the Position Description is available by emailing [email protected].

Applications close 5pm, Wednesday 1st October 2025.

SCH is an Equal Opportunity Employer, and we encourage an equal, diverse and inclusive workplace where unique talents, experiences and cultures are embraced. SCH encourages applications from women, LGBTIQA+ individuals, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent

SCH is committed to ensuring that our workplace is safe and free from known risks to the health and safety of our clients and employees. Please note all appointments are subject to a safety screening process, including a Working with Children Check, Police Records Check, and pre-employment medical.