About the role

As the Front of House Supervisor at Grande Bakery, you will play a pivotal role in leading and managing the front-of-house team. Overseeing the day-to-day operations of the customer-facing areas, you will be responsible for ensuring an exceptional customer experience and driving the success of this busy bakery in Strathpine, Queensland. This full-time position offers a rewarding opportunity to develop your leadership skills within a vibrant hospitality environment.

What you'll be doing

Supervising and coordinating the front-of-house team, including scheduling, training and performance management

Ensuring excellent customer service, maintaining high standards of cleanliness and presentation in the front-of-house areas

Processing customer orders efficiently and accurately, handling cash and card transactions

Monitoring inventory levels and stock rotation, and liaising with the bakery team to meet customer demands

Identifying opportunities to improve operational efficiency and the customer experience

Fostering a positive and collaborative team environment

Support Back of House team in fresh food and gourmet item production

What we're looking for

Minimum 2 years' experience in a front-of-house or customer service supervisory role within the hospitality or retail industry

Strong communication and interpersonal skills, with the ability to lead and motivate a team

Excellent customer service orientation and problem-solving abilities

Proficient in cash handling and point-of-sale systems

A keen eye for detail and a commitment to maintaining high standards of cleanliness and presentation

Flexible and adaptable, with the ability to work effectively in a fast-paced environment

Food safety and handling qualifications would be highly regarded

What we offer

At Grande Bakery, we are committed to providing a supportive and rewarding work environment for our employees. You'll enjoy a competitive salary, opportunities for career progression, and a range of benefits including staff discounts and wellness initiatives. We value work-life balance and offer flexible working arrangements to help you thrive in your role.

About us

Grande Bakery is a well-established and highly respected bakery brand, known for our commitment to quality, innovation and exceptional customer service. With over 10 years of experience in the industry, we pride ourselves on using only the finest local ingredients to create a wide range of freshly baked breads, pastries and specialty items. Join our team and be a part of our continued growth and success!

Apply now for this exciting Bakery Front of House Supervisor opportunity at Grande Bakery.