About UQU

The University of Queensland Union (UQU) is a not-for-profit organisation working to create the ultimate campus experience for the University of Queensland (UQ) student community.

UQU runs a variety of food, beverage, retail and entertainment outlets across university campuses & offers a range of student support services including advocacy, legal advice and sponsorship of over 190 clubs and societies for UQ students.

What you’ll be doing

Join the Heart of Campus Life!

As Supervisor at our On a Roll Bakery/Cafe, you’ll lead and inspire a passionate team in a fast-paced, high-energy venue that serves over 1,200 customers a day. You’ll take charge of day-to-day operations, from rostering and reporting to stock management and service delivery, ensuring everything runs smoothly as fresh food arrives daily from our onsite kitchens. Alongside this, you’ll oversee the outlet’s thriving coffee and beverage trade (we go through approximately 15kg of coffee a day!) and keep the customer experience buzzing. Most importantly, you’ll be part of a supportive leadership team that values growth, collaboration, and fun while making a real impact on campus life.

As the Bakery Outlet Supervisor, you’ll:

• Lead and inspire a passionate team in a fast-paced, high-energy outlet
• Manage day-to-day operations including rostering, reporting, and stock inventory
• Keep service running smoothly as fresh food arrives daily from onsite kitchens
• Oversee and participate in delivering a vibrant, high-energy coffee and beverage service
• Induct, train, and coach team members to build skills and confidence
• Monitor performance, provide feedback, and support staff growth
• Maintain high standards in food safety, hygiene, and compliance
• Manage cash handling, daily banking, and financial reporting
• Work with management on promotions, planning, and continuous improvements
• Build strong relationships with students, staff, suppliers, and stakeholders
• Be part of a supportive leadership team that values growth, collaboration, and fun

Required skills & Experience

• Proven barista expertise in a high-volume environment with a focus on speed, quality, and consistency
• Experience in training and mentoring baristas, ensuring consistent standards and techniques across the team
• Strong leadership skills with previous experience supervising and motivating a team in hospitality or retail
• Ability to maintain service consistency under pressure and during peak trade
• Well-developed communication and interpersonal skills, with a customer-first mindset
• Confident in handling customer feedback with professionalism and courtesy
• Computer literacy, including POS systems and relevant software packages
• Ability to manage rosters, stock, and reporting in line with operational and budget requirements
• A collaborative team player who contributes to a positive culture and aligns with UQU’s Code of Conduct

What’s in it for you?

• A positive, fun & friendly vibe
• Supportive leadership and a team that truly has each other’s back
• No weekend work required, Monday to Friday roster
• Competitive hourly rate plus a generous 14% super!
• Campus-wide F&B discounts
• A vibrant campus community where no two days are the same.
• Genuine opportunities to grow your leadership and hospitality skills in a student-focused, values-drive organisation

Due to the anticipated high volume of applications only shortlisted candidates will be contacted.

Workplace Health and Safety & Additional Requirements

All employees are also responsible for;

• Complying with the UQU’s Code of Conduct at all times.
• Supporting the application of and demonstrably engaging in the UQU’s Equal Employment Opportunity, cultural diversity and ethical practice policies.
• Taking reasonable care to ensure their own safety and not placing others at risk by any act or omission.
• Attending WHS training and following instructions and advice provided.
• Complying with all legislative requirements, UQU’s WHS policies and procedures including workplace discrimination, harassment and bullying.
• Using and caring for equipment, including personal protective equipment, as instructed.
• Ensuring all incidents and injuries are reported immediately to the relevant Supervisor/Manager, and HR/WHS department.