Front Office Supervisor
📍 Brisbane, Queensland (Suburban Location)
💼 Full-Time | $60,000 – $100,000 (Based on Experience)
🏨 4-Star Hotel | 70 Rooms including Hotel Rooms & 1, 2 & 3 Bedroom Apartments

Are you ready to step into a hands-on leadership role in a fast-paced hospitality environment? Our vibrant and busy 4-star suburban hotel in Brisbane is looking for an experienced Front Office Supervisor to join our dynamic team.

🔹 About Us

We’re a well-established 4-star property offering a mix of hotel rooms and fully serviced 1, 2 & 3-bedroom apartments. With 70 rooms and a strong focus on exceptional guest service, we pride ourselves on our welcoming atmosphere and professional service standards.

🔹 What You’ll Be Doing

As our Front Office Supervisor, you’ll be at the heart of the action – overseeing daily front office operations, leading by example, and ensuring our guests receive exceptional service from check-in to check-out. This is a hands-on role for someone who thrives in a busy environment and loves problem-solving, coaching team members, and going the extra mile.

🔹 Key Responsibilities

Supervise and support the front office team across all shifts

Ensure smooth check-in/check-out procedures and resolve guest issues efficiently

Train, coach, and motivate front office staff

Manage reservations and coordinate with housekeeping and maintenance

Uphold guest satisfaction and property standards

Assist with administrative tasks and reporting as required

🔹 What We’re Looking For

Minimum 3 years of front office/hotel reception experience

Proven ability to lead and support a team in a fast-paced environment

Hands-on, can-do attitude with a passion for guest service

Strong organisational and communication skills

Familiarity with hotel PMS (e.g., RMS, Opera, or similar systems)

Flexible availability, including weekends, mornings, and evenings

🔹 What We Offer

Salary: $60,000 – $100,000 depending on documented / demonstrable experience

Full-time hours in a stable, supportive work environment

On-site parking

Staff meals provided

Opportunity to grow your career with a respected hospitality brand

🎯 Ready to take the next step in your hospitality career?
Apply now with your resume and a cover letter outlining your relevant experience. We can’t wait to meet our next superstar!