Mediplast Australia, part of the AddLife Group (Add.Life), is a leading healthcare supplier providing surgery, urology, enterology, respiratory and other products to hospitals, distributors, and individuals. We are committed to making a real difference to people’s lives.

We are seeking an Inside Sales Coordinator for a 6+-month maternity leave position based in our Sydney office. If you're organised, proactive, and passionate about clinical customer service in healthcare, this role could be the perfect fit for you!

About the role

As an Inside Sales Coordinator, you will be a vital part of our Inside Sales Team, playing a key role in supporting our customer service efforts and sales success. This role involves both customer service and inside sales activities aimed at increasing sales volumes.
This is a full-time role with a flexible hybrid work model: 2 days in our Lindfield office (Mon/Tues) and once training is completed 3 days working from home (Wed/Thur/Fri).

Customer Service

Process orders, product samples, and ensure timely responses with our warehouse and courier partners.

Promote subscription and re-ordering services and track user loyalty.

Manage all customer queries (orders, product info, literature requests, etc.).

Run backorder reports and provide updates to internal teams and customers.

Log customer interactions and information in Business Central ERP.

Manage logistics for servicing and repairs of our products as needed.

Inside Sales

Build and maintain strong business relationships with customers to ensure positive clinical and business outcomes.

Oversee marketing materials for all products and ensure stock availability.

Assist the sales team with order or client-related issues.

Collaborate with Product Managers and Marketing Teams locally and in Sweden as required.

Benefits and perks - why join Mediplast Australia?

Make a positive impact on healthcare and community-based customers.

Competitive base salary and full training provided.

Opportunity to gain experience in multiple business functions.

Be part of an experienced, supportive, customer-first team.

Hybrid work flexibility.

Free onsite parking or short walk to Lindfield Station.

You must:

a) Be completely comfortable engaging with customers regarding medical products and personal health-related matters, being empathetic and polite, yet focused.

b) Have excellent attention to detail and strong customer service skills (verbal and written).

c) Be proficient with Microsoft Word, Outlook and Excel.

d) Work independently and take direction as needed.

e) Demonstrate strong time management skills and the ability to prioritise tasks.

f) Be flexible and willing to support other team members when required.

g) Know when to refer clients to our in-house Clinical Educator or other health professionals.

h) Be eager to learn and use customer service software.

i) Be available to start full-time and commit to the 6 month period starting Monday, 3 November 2025.

j) Have full rights to work in Australia

To be considered, as a minimum you will need to address criteria a)-j) above, in your application letter.

Additional desirable skills:

Experience in a similar role desirable.

Registered or Enrolled Nurse highly regarded.

Sound like you?
We’d love to hear from you! Click APPLY NOW and submit your CV and a short cover letter outlining your relevant experience.

Please note:

Although this is a fixed-term maternity leave contract (6 months), continuation beyond that period may be offered.

Only shortlisted candidates will be contacted.

Applications that do not meet the above requirements will not be followed up.