First Things First - What We Can Offer You

Leave to foster personal connections, health & overall well-being

Emloyee Assistance Program

Generous Parental Leave Program

Paid Volunteer Leave Days

Public Holiday Exchange Scheme

Delicious, free, chef-prepared lunch daily on site

Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!

Talent Referral Program – get rewarded for referring a friend to join our team!

Casual dress and relaxed office environment

Fun team camaraderie and events

Opportunities for career progression and development

Diverse training & internal networking opportunities across all of our product lines

A range of other fantastic benefits!

Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions

The Job

The Operations Administrator (Internally known as Commercial Coordinator) ensures that the processes surrounding participation, variation, execution, compliance, and administration of contracts are carried out efficiently and effectively. They liaise with customers and internal stakeholders to facilitate and process orders, adjustments, amendments, payments, terminations, negotiations, and other generalised requests to support the cross-functional collaboration of the broader Simpro Group teams.

What You’ll Do

Process, update, and maintain customer orders and contract details within internal systems in line with strict policy, procedure and compliance

Field, facilitate, create & process order amendments

Manage general enquiries & subsequent orders related to ownership transfers, data migrations, contract renegotiation & renewals

Work with other internal teams to manage and resolve contract queries, including disputes and negotiations.

Effectively manage the handover of customers to implementation, bookings and stock teams post-sale, including creating any internal jobs, work orders, follow-up tasks, or notes.

Other regular ad hoc duties (such as licence & billing audits, allowances, corrections, and data cleansing), as delegated by the Head of Department or other leaders from the Finance or Revenue Operations teams.

Responsible for checking the financial health of new customers in line with agreed CV levels.

Manage all incoming commercial enquiries, track interactions and maintain accurate and current customer records in the CRM.

What You’ll Bring

At least two years of experience in a similar role

High degree of organisation and initiative and a sharp eye for detail

Demonstrated ability to adapt to fluctuating and changing priorities and procedures in a fast-paced and dynamic environment

Exceptional communication skills

Proficiency/experience with Salesforce or similar CRM tools