Level 2 Support Engineer - Onsite

Cadence Connect is proud to be partnering exclusively with a leading Brisbane-based Managed Services Provider to appoint an Onsite Level 2 Support Engineer. This is a unique opportunity to join a people-first business that has built its reputation on delivering high-quality solutions, strong client relationships, and a culture that genuinely puts its team at the centre of everything.

The Role

The Onsite Level 2 Support Engineer will act as the trusted onsite presence for clients, providing technical support, managing escalations, and assisting with hardware installations and project delivery. As part of a collaborative engineering team spanning Levels 1–3, the role offers opportunities to mentor junior staff while continuing to develop technical expertise.

Key Responsibilities

• Provide onsite technical support across desktops, servers, networking, and cloud platforms
• Assist with hardware rollouts, installations, and project-based work
• Resolve escalated incidents from Level 1 Engineers
• Build and maintain strong client relationships with a people-first approach
• Work with modern RMM and ticketing tools daily

What’s On Offer

• Base salary of $80,000 – $86,000 + Super + Vehicle, with progression linked to the successful completion of certification tracks
• Funded certifications, structured training, and dedicated learning time
• Salary increases and bonuses tied directly to professional development
• Career progression pathways mapped out from day one
• A supportive and social team culture built on values of teamwork, authenticity, and continuous improvement
• Recognition for contributions and genuine work-life balance with flexibility where needed

About You

The ideal candidate brings both technical depth and a strong customer focus. Required experience includes:

• Supporting Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive
• Azure Active Directory (Identity & Access Management) and Azure AD Connect
• Endpoint management with Intune, Autopilot, and Microsoft Endpoint Manager
• Windows 10/11 and Server 2016/2019/2022 administration
• Troubleshooting networking fundamentals including firewalls, switches, and VPNs
• Backups, patching, and monitoring in a multi-client environment

Additional requirements:

• 2+ years in a technical support role, ideally within an MSP
• Experience with RMM and ticketing systems
• A current driver’s licence and reliable transport
• Certifications such as Microsoft MS-900 and MS-102 or MD-102, as well as Azure AZ-900 and AZ-104 are highly regarded

Cadence Connect is exclusively handling this role. Please submit your CV and a brief cover letter, or for a confidential discussion please reach out to: [email protected]