Do you get IT?

Customer Success Manager – West Perth, WA

We’re Ever Nimble, the MSP that does things differently. We don’t just support; we partner. We show up, speak human (no jargon), and become a trusted extension of our customers’ teams to help them thrive with smart, secure technology.

We value relationships over transactions and work across time zones so you don’t have to work around the clock. We’re proud to be named Kaseya MSP of the Year, a reflection of our commitment to innovation and exceptional service.

Why you’ll love it here

Grow every week: ½ day of professional development because learning is part of the job

People-first culture: Great Place to Work® certified and named among Australia’s Best Workplaces™ in Technology (2023)

Flex how you work: Full-time, part-time, casual, job share, school hours; we’ll make it work

Real perks

Generous Work From Anywhere allowance (48 days/year)

Extra birthday leave and bonus days for parents

Regular social events and a great team vibe

Nice extras

Travel opportunities

Experienced tech experts to learn from

Performance and training incentives

Staff discount on gear from our store

No commission-based incentives we believe in making sure our customers get the right tech with honest advice

The basics, done better

Supportive leaders, clear priorities, and an environment where taking pride and ownership is the norm.

We’ve got teams in West Perth (WA), Melbourne (AU), Gold Coast (AU), Swansea (UK), and Calgary (CAN), so you’ll never feel far from the action.

What you’ll do

As a Customer Success Manager, you’ll be the face of Ever Nimble for your customers—building trust, driving value, and helping them succeed with technology.

Collaborate closely with customers to develop and maintain Cyber Security and IT roadmaps

Assist in selecting and implementing new technologies and services

Lead monthly customer meetings to review performance, discuss goals, and identify opportunities

Provide IT and Cyber Health reporting to help customers stay informed and secure

Support sales activities by identifying upsell opportunities and contributing to proposals

Deliver end-user training to empower teams and improve adoption

Be a proactive problem-solver and a clear communicator who translates tech into business value

What you’ll bring

Experience working in a Managed Service Provider (MSP) in a similar customer-facing role is highly regarded

Strong understanding of Cyber Security principles and IT infrastructure

Familiarity with Microsoft 365, Windows environments, and networking basics

Excellent communication skills; clear, friendly, and professional

A proactive attitude and willingness to learn and grow

Customer service is key

Build customer confidence with clear, human conversations - face to face when it matters

Translate tech into business value for non‑technical audiences

Collaborate across teams, respond promptly, and solve problems proactively

IT is our jam, and we love helping businesses thrive with honest, smart advice. And yes, cupcakes do make an appearance from time to time. If you get IT and want to be part of something special, hit Apply.

Important: Applications must be from candidates living in or close to West Perth, WA.
Recruiters: We love your hustle, but please don’t contact us for now.