The Company

The Boat Works is Australia’s leading and most innovative marine facility, located in the heart of the Gold Coast Marine Precinct, Coomera. A proudly family-owned business since the 1980s, operating across 55 acres, offering world-class services to both domestic and international vessels.

With over 100 marine businesses onsite and more than 1,000 people working within the precinct each day, The Boat Works is a vibrant hub of marine trades, boat sales, retail, and hospitality, all in a resort-style, community-focused facility.

They are proud of their long-standing, passionate team, many of whom have been with the business for over a decade. As the business continues to grow and evolve, they are now looking for a Customer Service Administrator to join their busy and friendly front-of-house crew.

This is an exciting opportunity to become part of a supportive, forward-thinking team that’s helping shape the future of Australia’s marine industry!

The Duties

• Coordinating vessel bookings for haul-outs, returns and marina stays
  
• Communicating with a wide range of customers, and on-site tenants via email, phone and walk-ins
  
• Managing inbound calls, emails, two-way radios and face-to-face enquiries
  
• Taking payments, quoting, invoicing and general admin duties
  
• Scheduling vessels movements and bookings
  
• Using Marina Master software, along with Microsoft Office (Outlook, Excel, Word)
  
• Working onsite full-time with a dynamic team environment.
  

A Successful Candidate

• A foundation of marine knowledge, understanding boats and the industry is preferable
  
• Excellent communication skills and the ability to adapt to a broad customer base
  
• Strong organisational and multitasking skills in a fast-paced environment
  
• A proactive, customer-focused attitude with solid admin capabilities
  
• Previous experience using Marina Master (or similar) is highly desirable
  
• Full Australian working rights — unfortunately, this role is not open to Working Holiday Visa holders
  
  

Why Join the Team?

• Structured training and support provided
  
• A friendly, high-performing team culture with 90%+ positive engagement in surveys
  
• Excellent staff retention, with senior managers staying 15+ years and an average team tenure of 8 years
  
• No two days are the same, variety, customer interaction and a unique marine environment
  
• A chance to work with one of Australia’s most recognised and respected names in marine services
  

Ready to jump onboard?
If this sounds like the perfect fit, we’d love to hear from you. Apply, or send your updated resume to [email protected] or give us a call on (07) 5507 7759 to chat further.