Are you highly organised, detail-oriented, and passionate about providing quality client service? We are seeking a Registry Officer to join a busy environment where you will play a vital role in supporting delivering efficient services to clients and stakeholders.

Key Responsibilities

• Provide information and assistance to clients in person, over the phone, and in writing.
• Assist in preparing matters for hearing, including documentation, scheduling interpreters, organising travel, and making arrangements for clients with special needs.
• Deliver a wide range of administrative and clerical services such as data entry, filing, photocopying, mail distribution, and record keeping.
• Draft and prepare routine correspondence, ensuring accuracy and compliance with style and presentation standards.
• Maintain tribunal files and manage case information in the case management system.
• Escalate complex matters appropriately while ensuring service standards are met.
• Collaborate with colleagues across divisions to provide high-quality client services.

About You

• Strong administrative and organisational skills with the ability to manage competing priorities in a high-volume environment.
• Excellent communication and interpersonal skills, with the ability to remain professional and respectful in sensitive or challenging situations.
• Proficient in using databases and case management systems (or willing to learn).
• A proactive team player with a strong customer service focus.

Essential Requirements

• Proficiency with Microsoft Office or similar applications.
• Up-to-date COVID-19 vaccination status (must be able to provide proof).

MUST HAVE clear police check, Australian Permanent Residency or citizenship and reside in NSW.

Benefits of contracting through The Recruitment Company:

• Best Agency to Work for in Australia 3 years in a row (Great Place To Work)
• A dedicated Contractor Care Manager for you
• Over 1000 positive reviews – 97% say we’re ‘exceptional’
• Award-winning contractor benefits package
• Leading NSW Government supplier since 2004
• Discounted training and certification
• We can cover you for PI and PL insurance
• The BEST Christmas in July party in Australia