Registry Officer – NSW Trustee & Guardian

• Location: Parramatta Flexible WFH options
• Pay: $45.60/hr + super (PAYG) or flat rate (ABN)
• Hours: 7 hours/day | 35 hours/week
• Duration: ASAP start – 31/12/2025

About the Role NSW Trustee & Guardian is seeking a motivated Registry Officer to join our Registry Team. This role provides essential registry services including accurate data entry, document registration, and preparation of correspondence to support our clients and stakeholders. You’ll work in a supportive team, with flexible work-from-home arrangements in line with DCJ policy.

Key Responsibilities

• Register client-related documents, including new orders, reasons for decisions, and background papers in the NSWTG database.
• Manage incoming correspondence (letters, e-faxes, group emails) and allocate to the correct teams promptly.
• File documents for new and existing clients to ensure accurate record-keeping and easy retrieval.
• Enter new client data into databases and set up client folders using unique identifiers.
• Escalate complex matters to the Senior Registry Officer/Registrar as required.
• Liaise with internal teams and external stakeholders, including NCAT, to deliver timely and accurate services.
• Contribute to business process improvements and develop awareness of relevant legislation and operational procedures.

About You To be successful in this role, you will have:

• Strong attention to detail and accuracy in data entry and document handling.
• Ability to manage competing priorities in a high-volume environment.
• Excellent communication and teamwork skills.
• Proficiency with Microsoft Office (or equivalent).
• A customer service mindset and willingness to learn.
• Up-to-date COVID-19 vaccination status.

Why Join Us?

• Contribute to an organisation that protects and supports the rights and dignity of the people of NSW.
• Flexible working arrangements.
• Competitive pay rates with PAYG or ABN options.
• Be part of a collaborative team supporting some of the state’s most vulnerable people.

Apply now to start your contract role with NSW Trustee & Guardian and make a difference today.