CUSTOMER SERVICE & LOGISTICS ASSISTANT/S

Location: Marrickville, Sydney NSW
Work Type: Full-time or Permanent Part-time
Salary: $67,200 incl. super (Full-Time) or pro-rata for Part-Time
Industry: Fashion & Textile / Logistics & Customer Service

ABOUT THE ROLE

We are hiring for either:
• 1 x Full-Time (5 days/week) — $67,200 incl. super + $5K raise after 12 months
• OR 2 x Permanent Part-Time (3 days/week) — pro-rata of $67,200 incl. super

Join our growing team at BONDI BORN in Marrickville. You'll work in our combined studio and warehouse, helping manage our customer service and order fulfilment functions for both eCommerce and wholesale orders.

We're looking for a reliable, detail-oriented person with at least 1 year's of experience in a similar role. Or two eager university students who can commit to 3 days per week as permanent part-time employees.

ABOUT US

BONDI BORN is an Australian designer brand of luxury women's swim and resort wear. We are B Corp certified and committed to the highest standards of sustainability, ethics and quality.

We ship globally via our eCommerce platform and are stocked by some of the world's most prestigious retailers including David Jones, Moda Operandi, Harvey Nichols, Goop and Nordstrom.

Website: www.bondiborn.com.au
Instagram: @bondibornaustralia

YOUR RESPONSIBILITIES

CUSTOMER SERVICE

Use Gorgias customer service platform to manage all customer emails and inquiries

Learn about our products and consult with the internal team to answer customer queries about garments and provide recommendations

Resolve delivery issues, returns and exchanges in a timely and professional manner

Collaborate with eComm team to ensure customer service information on our website is accurate and up to date

Report back to team on common issues and customer feedback

PICK, PACK & SHIP ECOMMERCE ORDERS

Pick, pack and ship daily customer orders

Book couriers and manage international shipping paperwork

Accurately process returns and exchanges

Help manage casual assistants during peak periods

WAREHOUSE ADMIN & INVENTORY

Help with regular stocktakes

Keep track of packaging supplies and ensure they are reordered as needed

Assist with packing wholesale orders (4 times per year)

Maintain a clean and safe warehouse environment

Use internal systems (Shopify, Apparel Magic, The Iconic) to update stock

AVAILABILITY

Must be able to work on regular weekdays over the Christmas and New Year period (excluding public holidays)

WHAT WE'RE LOOKING FOR

ESSENTIAL

Strong written and verbal English communication

1–2 years of experience in a similar role

High attention to detail and problem-solving mindset

Able to lift boxes (up to 25kg) and use a warehouse ladder

Positive team player with good time management

Basic Excel or Google Sheets skills

Must possess Australian work rights to be eligible for this position

PREFERRED

Experience with Shopify and/or Gorgias

Background or interest in fashion, retail or eCommerce

WHO THIS WOULD SUIT

Full-time role: Early-career professionals or recent grads

Permanent Part-time roles: University students studying fashion, business, or communications

BENEFITS & PERKS

Be part of a passionate, ethical Australian fashion brand

Vibrant Marrickville location near cafes and transport

Generous clothing allowance after successful probation

Career path into fashion, logistics, customer service or eCommerce

Supportive, respectful, and inclusive team culture

HOW TO APPLY

Apply via Seek with your CV and a short cover note. Please indicate:

Whether you're applying for the full-time or part-time role

Why you'd be a great fit for BONDI BORN