WOW Recruitment is Seeking a Medical Logistics Customer Support Rep to support our established Medical Logistics client in Macquarie Park to work the early morning shift.

Macquarie Park – 5 days Onsite
Permanent role: 8 hour shifts
Salary: $65 - 75k + Super
Birthday leave!

You will liaise with customers, drivers, and logistics partners to ensure deliveries are executed with precision.

If you excel in fast-paced environments, enjoy problem-solving, and have a strong customer-first mindset, read on!

Previous experience as a medical receptionist or in medical logistics is ideal!

Perks:

• Birthday leave
• Vibrant and new office
• Free gym membership
• Promote within
• Supportive culture with regular social events

Your Responsibilities:

• Manage outbound calls for freight updates, inbound calls for inquiries
• This role is 4am -12 pm
• Hyper care radioactive shipments, using a GPS Tracker to be across urgent and critcal planning
• Work closely with drivers, supervisors, and logistics partners to resolve issues.
• Coordinate order bookings and modifications, ensuring seamless communication with stakeholders
• Monitor and coordinate urgent, time-critical shipments, including medical deliveries.
• Cultivate strong relationships with drivers, carriers and customers
• Contribute to refining and enhancing existing policies and procedures

Requirements:

• Experience in a transport logistics customer service role would be preferred
• Flexibility to work extra shifts
• Previous customer service experience in an office environment, ideally contact centres
• Strong communication, relationship building and problem-solving skills.
• Proficiency in Microsoft Office and web-based tools.
• Ability to work independently.

If you feel you are a good match then apply to reach out to Louise at WOW today.

02 8320 0683
[email protected]

#SCR-louise-anderson